Position: Workplace Support Technician Location: Brussels, Belgium (Hybrid) Experience: 5–6 years Rate Card: €300/day Languages: English French/Dutch (Fluent C1) Mode: Hybrid (3 days/week) About the Role Join the GEMS IS Helpdesk & Workplace Solutions team, supporting end users across workplace and mobile domains. You’ll provide first and second line support, manage incidents, and contribute to workplace innovation projects. Key Responsibilities • Provide 1st & 2nd line support (phone, mail, in person). • Handle, coordinate, and follow up IT service requests. • Assist users with tablets, smartphones, and workplace tools. • Identify, track, and resolve hardware/software incidents. • Manage workstation assets, set up and configure devices. • Prepare accurate support documentation. • Contribute to workplace projects and innovation initiatives. • Liaise with external suppliers and coordinate technical assistance. • Advise on workplace & mobile architecture. Required Skills & Experience • 5–8 years in IT workplace support (large enterprise, 1000 users). • Experience in trading environments is a plus. • Strong communication, customer orientation, and problem solving skills. • Ability to work autonomously, under pressure, and in a team. • Service oriented mindset with interest in IT trends. Technical Skills (Advanced) • Windows 10/11 • Office 365 • Mac OS • Active Directory • PowerShell (optional) Functional Skills (Advanced) • Troubleshooting • Proximity support • Hotline support • Mobile services support (smartphones, tablets, MDM) • VIP IT support • ITIL (optional) Working Hours • Service window: 8 AM – 7 PM, 40 hours/week. • On call duties may be required. Why Join Us • Be part of a bi localised team (Paris/Brussels). • Work in a dynamic, multinational environment. • Opportunity to drive innovation and workplace improvements.