Responsibilities
* Execute client data migrations from files (ranging from simple to highly complex) into our SaaS platform, ensuring seamless and accurate transfers;
* Provide support to both employees and clients, resolving data import-related issues and ensuring a smooth onboarding experience;
* Identify, document, and report bugs in the internal Import Tool. Track progress and collaborate with the team until issues are fully resolved;
* Develop innovative solutions, including script automation; to continuously enhance operational efficiency, customer satisfaction, and team productivity;
* Uphold the highest standards of data security and confidentiality by rigorously applying established policies and best practices;
* Collaborate closely with team members, assisting in complex problem-solving, process documentation, and technical support as needed;
* Test and validate newly developed solutions, offering constructive feedback and proactively seeking opportunities for process improvement.
Qualifications
* Proficiency in English (advanced written and spoken), as you will work in an international team environment;
* Solid experience in data-centric roles requiring strong technical skills;
* Proven track record in both technical and non-technical customer interactions;
* Advanced knowledge of Excel and SQL;
* Understanding of programming logic, ideally with languages like Python or R;
* Strong analytical thinking and problem-solving abilities;
* Demonstrated ownership, strong time management skills, and a clear sense of urgency;
* Excellent organizational skills.
Nice to Have
* Degree or ongoing studies in IT-related fields (Data Processing, Software Engineering, etc.).
* Experience in a SaaS company, especially in a fast-paced environment.
Other information
* Working hours are from Monday to Friday, from 9am to 6pm;
* We have compensatory time off (Banco de Horas);
* Food/Market Voucher with iFood card;
* Medical, Dental, and Group Life Insurance ;
* Pet Plan ;
* StarBem, for mental health and well-being;
* iFeel app, for emotional comfort;
* Wellhub for you and up to 3 people!
* Birthday and company anniversary Day Off ;
* Daycare Assistance ;
* Partnership Club, with discounts ranging from teaching institutions, such as colleges and language learning services;
* Referral Program offers up to R$600 per person who stays with us for more than 6 months;
* Leave of Absence/Time-off: in the event of the passing of loved ones, we offer 10 days off ; if your pet passes away, we offer 2 days. Got married ? 7 days of rest! Did the baby arrive ? We offer 30 days for Dads and 6 months for Moms;
Workplace Location
* Hybrid model (RJ): If you live in RJ and the metropolitan region, you will work a few days in our office in Santo Cristo/RJ and from home (to be aligned with your leadership).
* Hybrid model (CWB): If you live in Curitiba and the metropolitan region, you will work a few days in our office in the center of Curitiba and from home (to be aligned with your leadership).
* Remote model: you will work 100% from home, but you will also be welcome in our offices in Curitiba and Rio de Janeiro.
We provide feedback at all stages!
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