ABOUT THE JOB
We are a large company with a start-up spirit. We organize ourselves into expert knowledge Units that collaborate with each other.
That's why we are looking for curious individuals who are motivated by challenges and eager to grow personally and professionally, to join our team and make a positive impact on the world through technology.
ARE YOU UP FOR THE CHALLENGE?
We want you to be a part of our team, from Brussels, as a User Documentation and Training person.
WHAT WILL YOU DO IN YOUR DAY-TO-DAY?
• Discuss with stakeholders what they want to do and what can be achieved
• Producing/maintaining training material (wiki pages, collaborative site pages, etc.)
• Writing IS on-line help
• Configuring and testing the system for the training scenarios to be used
• Clarify user expectations of course content and system behaviour
• Organising training/coaching sessions
• Give training / coaching (users and support services)
• Provide guidance using social networks
• Support users in the review process of the documentation
• Ensure proper follow-up via IMT
• QA review of training material to ensure the defined standards and procedures are been followed.
• Ensure that the material produced meets the training scope defined and reflects the agreed release of
the tool
• Prepare Storyboards
• Creation of videos in order to explain the use of software to users
• Review of training material specifically videos with audio recordings
• Design graphics that can be updated and reused when needed
• Production of audio scripts
• Should be prepared to record own voice for video and/or appear in videos
• Create and maintain templates and standards and processes
• Publish material, while adhering to the publication standards and privacy standards
WHAT DO WE EXPECT FROM YOU?
The consultant must demonstrate knowledge in:
• Work experience in online education or training, designing and implementing professional education products
• Proven ability to create storyboard based on text-based instructional content
• Instructional design theories methodologies and best practices, including interactive online teaching methods content
• Experience working with Camtasia
• Experience working with graphic editing tools
• Very good knowledge of building training material
• Coaching experience
• Proficient understanding of instructional design theories methodologies and best practices, including interactive online teaching methods
• Knowledge of audio recording applications (such as Audacity)
• Basic knowledge graphic development tools
• Experience working and editing video, graphics and illustrations
• Knowledge of ICT infrastructure technologies used in the Commission especially MS Outlook, MS Teams, MS Word, Firefox or Chrome or Edge, Windows 10.
• Knowledge of Atlassian Confluence, Jira, xWiki would be an asset.
Join our team and help us humanize the world through technology!