ServiceNow Consultant – ITOM Implementation
Start Date: ASAP
Duration: 6 months (plus possible extension)
Location: Brussels
Travel Requirements: 2 days on-site per week, 3 remote
Language: English
Minimum Experience: 5+ years with ServiceNow
Responsibilities
* Lead the implementation of ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, and CMDB.
* Analyze infrastructure and operational requirements to design scalable ITOM solutions.
* Configure and optimize MID Servers, probes, and sensors for data collection.
* Implement integrations with monitoring tools (e.g., SolarWinds, Dynatrace, Zabbix, etc.).
* Collaborate with IT infrastructure and cloud teams to map services and dependencies.
* Manage CMDB health, data quality, and reconciliation rules.
* Support platform testing, UAT, go-live, and post-deployment activities in an Agile environment.
Functional Requirements:
* Strong understanding of IT operations and service management processes.
* Experience working with infrastructure, cloud, and network teams.
* Ability to gather and translate technical requirements into ServiceNow configurations.
Technical Requirements:
* Proven hands-on experience with ServiceNow ITOM, especially Discovery, Service Mapping, and Event Management.
* Strong scripting skills (JavaScript, Glide API) and experience with MID Server setup.
* Familiarity with CMDB architecture, normalization, and data ingestion.
Nice to Have:
* ServiceNow Certifications (CSA, ITOM Implementation Specialist)
* Knowledge of Service Graph Connectors and IntegrationHub