Job Description As a on-Site IT Support Engineer, you will handle IT problems on-site and respond to IT requests and incident calls via phone, mail, or the IT Service Management application. Participate in service point activities (where you will be the SPOC) Software troubleshooting (password resets, O365, Windows troubleshooting, Intune, VPN issues,…) Hardware issues: laptop swaps, staging and basic component troubleshooting/replacement CMDB/asset management New joiner and leaver assistance (supplying materials, administration) Ticket creation and management (ServiceNow) Creation and adaptation of knowledge articles Cooperation with different departments and stakeholders