Technical Support Specialist (BTS), Bloomberg Financial Solutions
Location: Sao Paulo
Business Area: Sales and Client Service
As a Bloomberg Technical Support specialist, you will deliver technical solutions to new and existing Bloomberg clients. You will learn about the backend Bloomberg technical infrastructure and provide support over the phone, chat, email, and in‑person to ensure the highest quality of service.
* Effectively prioritize a high volume of calls, instant messages and tickets, while also addressing team related tasks and initiatives.
* Thrive in a fast‑paced team, demonstrating adaptability in a constantly evolving environment.
* Foster strong client relationships and maximize customer satisfaction.
* Collaborate with internal teams at different levels and across regions to resolve complex issues while maintaining effective communication.
* Support the Bloomberg Terminal, office tools (API) and services in the client environment, including advanced software troubleshooting.
* Support Bloomberg's private IP network including connectivity of customer Bloomberg routers, Enterprise servers, FIX connections, and SFTP.
* Deliver support for Bloomberg products operating in virtual environments (VMWare, Citrix, Hyper‑V, AWS) ensuring seamless functionality.
* Understand core business objectives and help achieve them through proactive outreach to clients for licenses, hardware, software, and network set‑ups/upgrades.
Qualifications:
* Fluency in English and Portuguese.
* (3+) years of relevant professional experience in a Technical Support role.
* Hands‑on experience with Microsoft Windows and macOS environments, including configuration and troubleshooting performance issues.
* Familiarity with common software applications such as MS Office and antivirus programs.
* Understanding of hardware components (CPU, RAM, hard drives, GPUs) and configuration of laptops, desktops, and peripherals.
* Knowledge of network protocols and tools (SFTP, ICMP, TCP, UDP, BGP, RIP, DNS, DHCP, IPv4, IPv6, ping, traceroute, netstat).
* Experience with networking principles (LAN, WAN, TCP/IP, DNS, BGP, subnetting, firewalls).
* Understanding connectivity types (Ethernet, Fiber, VPN, Wired WAN, Wireless WAN).
* Ability to communicate technical concepts clearly and concisely, adapt communication style to customer needs.
* Ownership, initiative, and accountability in providing updates to end users or internal and external parties.
* Focus on customer satisfaction and empathy in handling customer issues.
* Desire to learn new technologies, tools, and industry practices.
* Ability to analyze the business impact of customer issues and prevent them from spreading further.
Preferred:
* CompTIA A+, Network+, CCNA, Microsoft or other industry‑standard certifications.
* Knowledge of router commands (Cisco, Juniper, Arista).
* Experience setting up & troubleshooting virtual environments (VMWare, Citrix).
* Exposure to vendor cloud technology (AWS, Azure).
* Knowledge of add‑ins, macros, and VBA.
* Experience with FIX protocol and SFTP.
* Fluency in Spanish.
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email.
IT Technical Support Analyst
Location: Sao Paulo
Business Area: Sales and Client Service
About the role: Collaborate closely with Engineering teams to support release coordination, testing processes, and technical troubleshooting across multiple applications. Requires strong analytical skills, foundational technical knowledge, and the ability to manage incident triage while working with cross‑functional teams in a fast‑paced environment.
* Create and manage release schedules, coordinating resources and planning weekly releases for various applications.
* Act as a central point of contact among development, QA, and operations teams to ensure smooth and integrated release processes.
* Review product documentation and write detailed test cases as needed.
* Perform L1 responsibilities when required, and coordinate with cross‑functional teams to conduct root cause analysis for L1 and L2 issues.
* Review product feature documents, write test cases, and perform smoke testing.
* Work as Release Coordinator for weekly builds.
* Review, triage, and escalate incoming technical bugs.
* Analyze, review, and update applications and infrastructure relying on Google technology to increase efficiency, testing quality, and monitoring.
* Troubleshoot remotely, resolve technical issues, detect trends, and escalate appropriately.
* Characterize incidents, reproduce issues, perform diagnosis, and analyze root causes.
* Recommend solutions based on systemic knowledge and engineering best practices.
What you need to have:
* Understanding of ITIL processes.
* Basic knowledge of SQL and Linux.
* Strong troubleshooting capabilities across products and tools.
* Experience with manual testing.
* Advanced level of English.
* Ability to collaborate with cross‑functional teams.
* Analytical and problem‑solving mindset.
* High attention to detail and strong documentation habits.
These will help you stand out:
* Experience working in technical customer support or operations roles.
* Experience supporting critical (P0/P1) incident escalations.
* Ability to learn quickly and work autonomously.
* Strong sense of ownership and accountability.
* Proficiency in Google Docs, Spreadsheets, Presentations.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Technical Support Internship
Location: Sao Paulo
Business Area: Sales and Client Service
As a Bloomberg Technical Support intern, you will deliver technical solutions to new and existing Bloomberg clients. You will learn about the backend Bloomberg infrastructure and provide support over the phone, chat, email, and in‑person.
* Effectively prioritize a high volume of calls, instant messages and tickets, while also addressing team related tasks and initiatives.
* Thrive in a fast paced team, demonstrating adaptability in a constantly evolving environment.
* Foster strong client relationships, understand client needs, provide technical support, and maximize customer satisfaction.
* Collaborate with internal teams at different levels and across regions to resolve complex issues while maintaining effective communication and ensuring consistent adherence to company standard.
* Support the Bloomberg Terminal, office tools (API) and services in the client environment, encompassing advanced software troubleshooting.
* Support Bloomberg's private IP network including connectivity of customer Bloomberg routers, Enterprise servers, FIX connections and SFTP.
* Deliver support for Bloomberg products operating in Virtual environments (VMWare, Citrix, Hyper‑V, AWS) ensuring seamless functionality.
* Understand core business objectives and help achieve them through daily proactive outreach to clients for licenses, hardware, software, and network set‑ups/upgrades.
You'll Need to Have:
* Fluency in English and Portuguese.
* Familiarity with Microsoft Windows, including configuration and troubleshooting performance issues using Windows troubleshooting tools.
* Familiarity with common software applications such as MS Office, antivirus programs.
* Understanding of hardware components (CPU, RAM, hard drives, GPUs) and configuration of laptops, desktops, and peripherals.
* Understanding of networking principles including LAN, WAN, TCP/IP, DNS, BGP, subnetting, and firewalls.
* Understanding of network commands, such as ping, traceroute, and netstat.
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email.
Oracle Technical Support Consultant
Location: Sao Paulo
Business Area: Sales and Client Service
Key Responsibilities:
* Deliver daily functional support for Oracle EBS R12 core modules, ensuring smooth business operations.
* Assist users with ERP-related issues, ensuring quick identification and resolution.
* Handle Oracle and One Source access requests, guiding users to correct request forms.
* Unlock invoices in Oracle by diagnosing Wave Notes stuck in Order Management.
* Identify data quality issues in registration records and guide users to correct them.
* Investigate errors during the Auto Invoice process and provide user guidance on missing parameters.
* Interpret and resolve various Oracle error messages, pointing out process gaps.
* Perform small fiscal parameter adjustments.
* Ability to create and execute PL/SQL queries.
* Monitor concurrent request queues to locate process bottlenecks.
* Strong communication and user‑support skills.
What can you expect from us?
* Professional development and constant evolution of your skills, always in line with your interests.
* Opportunities to work outside Brazil.
* A collaborative, diverse and innovative environment that encourages teamwork.
TCS Benefits – Brazil: Health insurance, Dental Plan, Life insurance, Transportation vouchers, Meal/Food Voucher, Childcare assistance, Gym pass, TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates, Partnership with SESC, Reimbursement of Certifications, Free TCS Learning Portal – Online courses and live training, International experience opportunity, Discount Partnership with Universities and Language Schools, Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire, TCS Gems – Recognition for performance, Xcelerate – Free Mentoring Career Platform.
Tata Consultancy Services is an equal opportunity employer. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process. We promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity.
Lead Technical Support Analyst – Global Risk Platform
Client: Phi Partners (Lead Technical Support Analyst for a leading Asia‑based investment bank).
Roles and Responsibilities:
* Validation of exposures in a trade by comparing previous day trade exposure within the database.
* Responding to support incidents and end‑user service requests.
* Communicating issues to stakeholders promptly in line with ITIL processes.
* Producing local and global risk measures as well as reports.
* Responsible for release management on GRP UAT and Production environments.
* Coordinating test environment set‑up.
* Helping BA/DEVs with stress testing.
* Performing end‑to‑end test runs in all environments as required.
* Contributing to operational documentation (e.g., knowledge‑library articles, runbooks, etc.).
* Managing the infrastructure changes needed to enable access to the platform for all users globally.
Key Skills:
* Hands‑on experience leading Global Risk Platform teams in Investment Banking, with technical support experience and an understanding of functional risk concepts.
* Confidence in resolving production issues using technical and functional expertise.
* Excellent communication and stakeholder management with clients and team members.
* Expertise in risk concepts within investment banking (Market, Credit, Regulatory Risk).
* Proven L2 production support leadership experience for business‑critical, front‑to‑back risk systems.
* Ability to perform deep root cause analysis across application issues and drive resolution end‑to‑end.
* Strong SQL and data analysis skills for investigating, reporting, and reconciliation issues.
* Experience in Cloud Technologies.
* ITIL certification or proven experience.
Phi Partners is an equal opportunity employer and we value diversity. We do not discriminate based on age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Phi Partners is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process.
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