About Us
Chekin is a fast-growing SaaS company transforming how hospitality businesses manage guest check-ins, identity verification, and communication. With millions of check-ins processed and strong traction in international markets, we are entering our next phase: becoming an AI-native platform.
We are building the infrastructure for the future of guest identity and automated operations in hospitality.
About the Role
We’re looking for a Technical Support team lead to lead and evolve our support function.
This is not a traditional support role.
You will be responsible not only for managing the team, but for building a more scalable, efficient, and tech-enabled support operation, with HubSpot at the core.
You’ll combine technical expertise, process optimization, and team leadership, managing a team of 5 while actively improving systems, workflows, and the way support is delivered.
Responsibilities
Lead and Develop the Technical Support Team
* Manage, mentor, and grow a team of 5 support agents
* Ensure high-quality, consistent, and customer-centric support delivery
* Create structure while maintaining flexibility in a fast-changing environment
Own Support Operations
* Maintain excellent SLA performance for top clients and partners, leveraging deep technical knowledge of SDKs and APIs to resolve complex integrations and escalations."
* Oversee daily operations, ticket prioritization.
* Adapt quickly to changing priorities and business needs
* Ensure efficient handling of technical issues and escalations
Own and Optimize HubSpot
* Take full ownership of our HubSpot support setup (tickets, workflows, automation, reporting)
* Continuously improve processes to reduce manual work and increase efficiency
* Design and implement scalable support workflows
Implement AI and Automation in Support
* Identify and implement AI-driven solutions across the support lifecycle
* Improve ticket triage, response quality, and internal workflows using AI tools
* Leverage automation to increase team productivity and scalability
Cross-Functional Collaboration
* Work closely with Product and Engineering to surface issues and improve the product
* Translate customer feedback into actionable insights
Reporting and Continuous Improvement
* Define and track KPIs (response time, resolution time, CSAT, efficiency)
* Use data to drive decisions and improve support performance
Qualifications
Experience
* 4–7 years in technical support, with at least 2+ years in a leadership role
* Experience managing small teams in dynamic environments
HubSpot Expertise
* Strong hands-on experience with HubSpot
* Comfortable owning, optimizing, and building support systems
AI & Automation Mindset
* Experience using AI and automation tools in support or operations
* Strong interest in applying AI to improve real workflows and processes
Technical Skills
* Comfortable with technical troubleshooting and support tools
* Experience with no-code/low-code tools and integrations is a strong plus
Leadership & Communication
* Proven ability to lead and develop a team
* Strong communication skills, both technical and non-technical
Fast-Paced Environment
* Comfortable working in a startup environment where priorities can shift
* Proactive, adaptable, and solution-oriented
Languages
* English (C1+ required)
* Additional European languages (Spanish, Italian, French, or German) are a plus
What We Offer
* High ownership and impact in a key role
* A fast-paced, growing startup environment
Job specs
* Base salary ranging from €40,000 to €45,000 per year
* 100% remote work in an international working environment.