EU Nationality Required Due to Security Clearance
DESCRIPTION OF THE TASKS
Following tasks will be performed by external service provider:
• Organisation, implementation and maintenance of (IS) support.
• Coordination of support teams.
• IS Service management.
• Coordination with the project teams.
• Coordination of wiki sites, collaborative sites or social networks.
• Mastering of information sites and maintenance of the unit's knowledge base.
• Follow-up of service quality in the context of incident, problem and impediment management.
• Management and follow-up of user requests.
• Guidance regarding the use of information systems.
• Management of incidents related to information systems.
• Experienced in Access Management
• Conception and organisation of user documentation for information systems.
• Conception and management of IS and ICT trainings.
• Participation in user, service and project meetings.
• Elaboration and implementation of relevant support processes.
• User guidance and support regarding the use of information systems / ICT tools, by phone and e-mail.
KNOWLEDGE AND SKILLS
Following skills and knowledge are required for the performance of the above listed tasks:
• Proven knowledge in end user assistance or support of information systems, especially in the
context of business workflow applications.
• Good IT skills. Work experience with SAP, and Oracle is a plus.
• Knowledge of wiki, collaborative sites and social networks and IS knowledge base maintenance.
• Excellent communication / writing skills.
• Proven experience in Access Management
• Experienced in Information Security.
• Good knowledge of the office automation tools used in the Commission (MS-Office).
• Good reporting methods.
• Ability to apply high quality standards.
• Very good communication skills with technical and non-technical audiences.
• Analysis and problem solving skills.
• Capability to write clear and structured technical documents.