Dynamics 365 CRM - Functional Consultant Belgium
Avanade Brussels, Brussels Region, Belgium
Join or sign in to find your next job
Join to apply for the Dynamics 365 CRM - Functional Consultant Belgium role at Avanade
Role Overview
Are you passionate about implementing CRM within the Dynamics 365 ecosystem? Join our team as a Business Analyst and contribute to creating and implementing innovative Dynamics 365 Customer Engagement solutions to address our clients' business challenges.
Team and Expertise
Our CRM team manages Customer Relationship projects using Microsoft Dynamics 365 Customer Engagement, focusing on Sales, Marketing, and Customer Service. The Power Platform is an integral part of our expertise. Our team is cohesive, supportive, and led by a dynamic manager. It comprises functional, technical, delivery, and pre-sales profiles.
Skills and Experience
* Proficiency in English, French, or Dutch communication.
* Curiosity and commitment to continuous learning in CRM technologies.
* Team spirit, knowledge sharing, and mutual support.
* Experience working on large-scale projects for diverse clients.
* Certifications: MB200, MB210, or MB220 (pursuing or obtained).
* Expertise in Sales, Marketing, and Customer Service functional areas.
* Proficiency in Microsoft Dynamics 365 Customer Engagement functionalities.
Candidate Profile
* Excellent communication skills.
* Ability to work efficiently in an international environment.
* Focus on quality and client needs.
* Proactive learner and collaborator.
* Passion for CRM and the Microsoft ecosystem.
Responsibilities
* Define test plans, scenarios, and cases.
* Obtain or pursue relevant certifications.
* Define and monitor feature implementation.
* Draft functional documentation and train users.
* Conduct workshops to gather client requirements and advise on CRM implementation.
* Ensure the CRM solution aligns with client needs.
About Avanade
Avanade is a leading global provider of digital, cloud, AI, and advisory services within the Microsoft ecosystem. Founded in 2000, it is a joint venture between Accenture and Microsoft, with extensive certifications and competencies. Our 60,000 professionals across 26 countries innovate responsibly to make a human impact.
Learn More
* Being a Consultant at Avanade
* Geocode Records Fast
* Customize Microsoft Dynamics 365 Field Service Schedule Board
* UNICEF Netherlands
Our Culture and Benefits
We offer opportunities for growth, training, and certifications, with a focus on diversity and inclusion. Our community fosters mentorship, support, and innovation. Learn more about our employee benefits.
#J-18808-Ljbffr