Program Manager – Customer Service Transformation (Digitalisation)We are looking for a dynamic Program Manager to join a high-impact customer service transformation programme focused on digital innovation and AI-driven solutions.This is an exciting opportunity to play a key role in reshaping how customers interact with support services by reducing reliance on phone channels and increasing digital engagement.The RoleYou will lead and coordinate a major transformation initiative aimed at improving the customer care experience through digitalisation, chatbots, and AI solutions.Working within a transversal team of ~20 people, you will collaborate with stakeholders across multiple regions and ensure alignment across several ongoing programmes.Key ResponsibilitiesManage end to end delivery of customer service transformation initiativesCoordinate across international teams in Brussels, Spain, and IndiaDrive the shift from call-based support to digital channels (chatbots, AI, automation)Align multiple workstreams and ensure programme coherenceEngage with stakeholders and ensure clear communication across cultures and time zonesSupport the evolution of the customer care experienceWhat We’re Looking ForProven experience as a Program Manager in transformation environmentsAbility to work effectively across multiple teams, cultures, and time zonesStrong stakeholder management and communication skillsExperience in Telco (non negotiable)Start DateTarget start: 6th April (earlier preferred for handover)Immediate availability is highly desirableWhy Apply?Be part of a large-scale transformation programmeWork in a diverse, international environmentCompetitive Daily RatesContribute to innovative AI and digital customer solutions