We're looking for a Customer Care/Service Specialist B2B who thrives in a fast-paced, people-first environment. You'll be the voice of our brand, ensuring that every customer interaction-whether about an online order or an in-store visit-feels smooth, warm, and professional.Our client is a a fast-growing retail company that combines physical stores with a dynamic e-commerce platform across Belgium. We're looking for a Customer Care/Service Specialist B2B who thrives in a fast-paced, people-first environment. You'll be the voice of our brand, ensuring that every customer interaction-whether about an online order or an in-store visit-feels smooth, warm, and professional.Tasks: Assist customers across phone, email, social media, and chat with questions about orders, products, returns, and promotionsGuide customers through their online journey and provide post-purchase supportCoordinate closely with logistics, stores, and marketing to solve issues efficientlyHandle complaints with empathy and a solution-oriented mindsetTrack common questions or issues to help us continuously improve our customer experienceRepresent the brand with enthusiasm, consistency, and care We are looking for a Customer Care/Service Specialist that : Fluent in Dutch and French (spoken & written); English is a nice plusCustomer-obsessed, empathetic, and confident in written and spoken communication2+ years of experience in customer care, retail, or e-commerceDigitally savvy - comfortable with CRM systems, email platforms, and online toolsA team player who brings energy and calm Our client offers : Be part of a modern retail brand that values both people and innovationHybrid working: a mix of home office and a welcoming Brussels HQDiscounts on beautiful products + employee perks and incentivesDynamic and inclusive team culture, where every voice countsReal career opportunities in customer experience, retail ops, or marketing Social media, Retail Sales, CRM systems, Logistics, Promotions, Coordination, Fast Pace, Customer Service, Platforms, Self-confidence, Communication, Customer Experience, Bilingual, B2B Marketing, Service, Solution Oriented, E-commerce, Marketing, Energy, Enthusiasm, Stress tolerance, Customer Service