Position: Workplace Support Technician Location: Brussels, Belgium (Hybrid)Experience: 5–6 yearsRate Card: €300/dayLanguages: English + French/Dutch (Fluent C1)Mode: Hybrid (3 days/week)
About the Role Join the GEMS IS Helpdesk & Workplace Solutions team, supporting end users across workplace and mobile domains. You'll provide first and second line support, manage incidents, and contribute to workplace innovation projects.
Key Responsibilities
* Provide 1st & 2nd line support (phone, mail, in person).
* Handle, coordinate, and follow up IT service requests.
* Assist users with tablets, smartphones, and workplace tools.
* Identify, track, and resolve hardware/software incidents.
* Manage workstation assets, set up and configure devices.
* Prepare accurate support documentation.
* Contribute to workplace projects and innovation initiatives.
* Liaise with external suppliers and coordinate technical assistance.
* Advise on workplace & mobile architecture.
Required Skills & Experience
* 5–8 years in IT workplace support (large enterprise, 1000+ users).
* Experience in trading environments is a plus.
* Strong communication, customer orientation, and problem solving skills.
* Ability to work autonomously, under pressure, and in a team.
* Service oriented mindset with interest in IT trends.
Technical Skills (Advanced)
* Windows 10/11
* Office 365
* Mac OS
* Active Directory
* PowerShell (optional)
Functional Skills (Advanced)
* Troubleshooting
* Proximity support
* Hotline support
* Mobile services support (smartphones, tablets, MDM)
* VIP IT support
* ITIL (optional)
Working Hours
* Service window: 8 AM – 7 PM, 40 hours/week.
* On call duties may be required.
Why Join Us
* Be part of a bi localised team (Paris/Brussels).
* Work in a dynamic, multinational environment.
* Opportunity to drive innovation and workplace improvements.