Role Description
We are seeking a full-time Field Service Manager for our Operations Department in Hong Kong. The successful candidate will oversee field service activities, lead and manage a team of professionals, and ensure timely and high-quality service delivery to clients. Responsibilities include addressing customer concerns, ensuring customer satisfaction, troubleshooting service issues, and maintaining adherence to quality and safety standards. This is an on-site role located in Hong Kong.
Responsibilities:
Manage day-to-day operations and staff performance to maximize sales, productivity, and manpower efficiency.
Support expense management to ensure profitability in accordance with financial objectives.
Handle customer inquiries, requests, and complaints professionally.
Establish and maintain strong relationships with customers through regular visits.
Monitor and report on KPIs to assess operational efficiency.
Coach and motivate team members, fostering collaboration and recognizing performance.
Oversee manpower scheduling to ensure high-quality service delivery.
Collaborate with other departments to ensure seamless operational integration and problem resolution.
Requirments
Higher Diploma with at least 5 years of management experience, preferably in the pest control/Cleaning service or F&B industry.
Strong time management and prioritization skills in a fast-paced environment.
Excellent problem-solving and communication skills with the ability to work independently.
Self-motivated, detail-oriented, and well-organized.
Proven leadership skills and team management experience.
Proficiency in spoken and written English and Chinese.
Proficient in MS Office
Are you interested? Here's what you can expect when you join us
Competitive salary package and 13-month salary.
5-6 days work.
Paid public holidays, annual leave, and marital leave.
Comprehensive medical and dental insurance (including Chinese medicine and acupuncture).
Medical insurance (Outpatient /Chinese Herbalist & Acupuncture and In-hospital services).
Offer learning & development and Training program.
Excellent promotion opportunities and company culture.
Excellent company culture.
Staff recognition awards.