One-stop-shop for packaging solutionsEuropal develops, designs and produces cardboard packaging solutions.Both industrial series, technically complex pieces, and heavy-duty applications that meet your most advanced practical, technical, visual and ecological challenges.In addition to our two production sites located in Mouscron and Blandain, Europal has a splendid office building in Kortrijk, the base of our employees.https://www.europal-Customer Care OfficerAs a Customer Care Officer, you are the key link between the customer, the Account Manager, and internal departments. With your dedication and accuracy, you ensure flawless customer service, build strong client relationships, and have a positive impact on business results. By managing customer administration correctly, proactively following up requests, and streamlining internal processes, you contribute to optimal customer satisfaction and a high-performing organisation.ResponsibilitiesCustomer focus and relationship managementYou maintain regular contact with customers and gain a clear understanding of their specific needsYou play an advisory role and explore cross-selling opportunities where possibleYou follow up on orders from A to Z, inform customers on time, and handle complaints quickly and effectivelyYou play an active role in measuring and increasing customer satisfactionEfficient administration and internal collaborationYou accurately enter customer data in the systems and monitor agreements on pricing, delivery times, and payment termsYou build a strong internal network and work closely with R&D, production planning, calculation, and financeYou carry out financial check-ups in collaboration with your colleagues in FinanceYou report regularly to the Coordinator and contribute to improvement initiativesProblem handling and solvingYou work accurately and take ownership of your responsibilitiesYou proactively suggest improvements and share them within the teamYou communicate openly with colleagues and contribute to a strong #OneTeam mindsetWhy are you our new Power Player?You hold at least a bachelor's degree or equivalent experience in a customer-focused roleYou work precisely and enjoy bringing structure to processesYou have a customer-oriented and solution-driven mindsetYou can easily adapt in a dynamic environment and keep an overview, even during busy timesTeamwork is part of your DNA: you align smoothly with colleagues and communicate clearlyYou speak fluent Dutch and can also communicate in FrenchWhat's in it for you ?A challenging job where you can truly make an impact on both the customer and EuropalA modern, international work environment with short decision lines and plenty of room for initiativeA no-nonsense company culture with "family entrepreneurship" and customer focus at its coreA strong focus on positive team spirit and continuous development via the Europal AcademyA solid company group with long-term perspective and ambitious growth plansAn attractive salary package including extra-legal benefitsSend your CV today to - or apply via the 'Apply' button.