Previously proposed candidates were non-compliant for the following reasons:
* "The RFQ requires application specific, proficient knowledge and experience in Exchange and Skype for business server technologie while the submitted profile has no mentioning of such requirements. His skills and qualifications are network technician related. Experience and knowledge of MS Exchange and SfB server techonolgies are mandatory for this post so he was not invited further to an interview."
* "His skills and qualifications are network and cyber technician related, mostly working with CSUs and Service desk, while the RFQ requires application specific, proficient knowledge and experience in Exchange and Skype for business server technologies. Experience of MS Exchange and SfB server techonolgies are mandatory for this post so he was not invited further to an interview."
Deadline Date: Monday 23 June 2025
Requirement: Chief Technician (Digital Collaboration)
Location: Braine-l'Alleud, BE
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 836
Required Start Date: 4 August 2025
End Contract Date: 31 December 2025
Required Security Clearance: NATO COSMIC TOP SECRET
Duties and Role:
Systems integration and build:
* Provides technical expertise to enable the configuration of system components and equipment for systems testing;
* Collaborates with technical teams to develop and agree system integration plans and report on progress;
* Defines complex/new integration builds;
* Ensures that integration test environments are correctly configured;
* Designs, performs and reports results of tests of the integration build;
* Identifies and documents system integration components for recording in the configuration management system;
* Recommends and implements improvements to processes and tools.
Application support:
* Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures;
* Uses application management software and tools to investigate issues, collect performance statistics and create reports.
Systems installation and removal:
* Installs or removes hardware and/or software, using supplied installation instructions and tools, including handover to the client;
* Uses standard procedures and diagnostic tools to test installations, correct problems, and document results;
* Records details of all components that have been installed and removed;
* Assists users and follows agreed procedures for further help or escalation;
* Contributes to the development of installation procedures and standards.
Specific duties for this post:
* Responsible for systems providing the Collaboration Services, on-premise and on the Cloud (MS Exchange, MS Skype for Business, MS Teams, Exchange Online);
* Provide expeditious Level 2 and Level 3 support services (including technical support to service desk and emergency on-site assistance) to ensure Collaboration services remain operational;
* Give Subject Matter Expert (SME) support to the security related components of the systems under their area (Mail security on-premise and on the Cloud);
* Participation in Incident Management, Service Request management representing Collaboration Services;
* Participation in Health and Risk Assessment;
* Provide inputs to Service Delivery and Service Improvement Plans as a SME;
* Execute periodic Continual Service Improvement activities;
* Stay abreast of technological developments relevant to the area of work such as Cloud technologies and Security;
* Collaborate with outsourcing workforce and help identify opportunities for outsourcing under their area;
* Deputize for higher grade staff if needed;
* Perform other duties as may be required.
Specific Working Conditions: The incumbent might travel up to 4 times per month in Belgium.
Requirements
Skill, Knowledge & Experience:
* The candidate must have a currently active NATO COSMIC TOP SECRET security clearance
* Higher vocational training in a relevant discipline with 4 years post-related experience. Or a secondary educational qualification with 6 years post-related experience.
* At least 4 years' experience implementing, managing, and optimizing collaboration tools and platforms within a digital ecosystem of an organization;
* Proven experience in implementing, maintaining and validating Skype for Business and/or Exchange infrastructure solutions based on the commercial and governmental best practises;
* Excellent troubleshooting skills of the server (MS Exchange/Skype) and client side (MS Outlook/Skype desktop client);
* Demonstrable knowledge of IT infrastructure and systems, including enterprise-class servers, operating systems, storage, and virtualization technologies;
* Practical experience of Windows Operating System, Active Directory, DNS, PowerShell scripting and the Exchange Management Shell;
* Very good experience deploying communication and collaboration software (such as video conferencing systems, team messaging applications, and document sharing platforms);
* Proven experience in handing and prioritizing multiple assignments;
* Proven experience in managing internal and external stakeholders;
* Very good experience with troubleshooting and providing end users' support;
* Very good problem solving and communication skills.
Education, Experience and Training (Desirable):
* At least 4 years of recent work experience, related to IT system administrator functions of Communication and Collaboration systems, in particular Microsoft Exchange, MS Teams and Skype for Business.
* Working knowledge in system management automation and monitoring;
* Good understanding of Application security, Internet security and IT data protection mechanisms;
* Awareness of industry's latest technology trends and applications, such as Cloud Applications and Security;
* Technical certification in Communication and Collaboration systems: MCSE or equivalent;
* ITIL v3/v4 Foundation certificate;
* Prior experience of working in an international environment comprising both military and civilian elements;
* Knowledge of NATO responsibilities and organization, including ACO and ACT.