Global Enterprise Partners is looking for an experienced
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SAP CRM / CX Lead Consultant
for a 6‑month contract supporting a large‑scale enterprise CRM and Service transformation for one of our key clients in Belgium.
This role focuses on delivering and leading SAP‑standard CRM and Service Management solutions, improving service processes, agent efficiency, and business alignment across complex enterprise environments. This is a hands‑on
lead consultant role, combining solution design, stakeholder guidance, and coaching – not purely technical.
You will work closely with business stakeholders, architects, and delivery teams to translate complex business challenges into sustainable SAP CRM and S/4HANA Service solutions, while guiding junior consultants and ensuring long‑term platform value.
Key Responsibilities
Lead the design and implementation of SAP CRM and S/4HANA Service solutions
Translate business requirements into clear, SAP‑standard functional and technical designs
Facilitate and lead workshops to define best‑practice SAP solutions
Perform and oversee SAP CRM customisation and configuration activities
Work hands‑on with CRM 7.0 / S/4HANA CM components (WebUI, IC, UI framework)
Guide, coach, and support junior consultants within the project team
Proactively engage and convince stakeholders through clear communication and leadership
Ensure delivered solutions are scalable, maintainable, and aligned with SAP standards
Qualifications
Strong experience as a Lead IT / CRM Consultant within enterprise environments
Proven expertise in
SAP CRM 7.0
and
SAP S/4HANA Customer Management / Service xqknzec
Solid hands‑on experience with:
WebUI & WebClient UI
Interaction Center
UI Component Workbench
BOL / GenIL programming
Experience with SAP CRM on‑premise; SAP CX knowledge is a strong plus
SAP IS‑U experience, combining business insight with analytical thinking
Leadership mindset with a collaborative, innovative, and pragmatic approach
Assignment Details
Duration:
6 months
Workload:
Full‑time
Location:
Close to Limburg
Onsite:
2 days per week (Hybrid)
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