Join our international client's dynamic team in a fast-paced environment where collaboration knows no borders. Embrace a multicultural workplace that values diversity and fosters a sense of family among colleagues. As a multillingual Action Coordinator, you'll play a pivotal role in ensuring our customers receive unparalleled support during breakdown situations, leaving a lasting impression of satisfaction with our brand.
Key Responsibilities:
- Act as the primary liaison between customers, drivers, and dealers to swiftly resolve breakdown issues and facilitate vehicle uptime.
- Manage breakdown cases across Europe, communicating fluently in the customer's native language and efficiently navigating designated systems for essential information.
- Prioritize customer needs and adhere to established breakdown processes with meticulous attention to detail.
- Demonstrate exceptional communication skills and a customer-centric approach in all interactions.
- Foster a positive, proactive attitude, continually striving to exceed expectations and contribute to team success.
- Embrace a culture of continuous learning, supporting team development and sharing knowledge.
- Maintain flexibility to work within a rotational shift system.
Requirements:
- Customer-centric mindset with a positive outlook and strong communication abilities.
- Motivated to excel and eager to contribute to a collaborative team environment.
For this position, one (either number 1 or number 2) of the following language combinations is required:
1.Highly proficient in English with at least two of the following languages: Czech, Polish, Lithuanian, German. Other Eastern European languages are considered a plus
2. Highly proficient in English with the knowledge of French, German and Dutch (all four languages)
- Willingness to adapt to a flexible shift schedule.
Package Details
Benefits:
- Competitive salary with additional benefits such as meal vouchers, transportation assistance, and shift allowances.
- Access to well-being services to support overall health and wellness.
- On-site dining facilities for convenience.
- Opportunities for career advancement within an international organization.
- Emphasis on work-life balance in a supportive environment.
- 10 public holidays, 20 days of legal leave
- Hybrid working mode on initial onsite training period completion