Discuss with stakeholders what they want to do and what can be achieved
Producing/maintaining training material (wiki pages, collaborative site pages, etc.)
Writing IS on-line help
Configuring and testing the system for the training scenarios to be used
Clarify user expectations of course content and system behaviour
Organising training/coaching sessions
Give training / coaching (users and support services)
Provide guidance using social networks
Support users in the review process of the documentation
Ensure proper follow-up via IMT
QA review of training material to ensure the defined standards and procedures are been followed.
Ensure that the material produced meets the training scope defined and reflects the agreed release of the tool
Prepare Storyboards
Creation of videos in order to explain the use of software to users
Review of training material specifically videos with audio recordings
Design graphics that can be updated and reused when needed
Production of audio scripts
Should be prepared to record own voice for video and/or appear in videos
Create and maintain templates and standards and processes
Publish material, while adhering to the publication standards and privacy standards
LEVEL OF STUDIES:
Bachelor or Masters Degree
KNOWLEDGE AND SKILLS:
Very good knowledge of building training material
Coaching experience
Proficient understanding of instructional design theories methodologies and best practices, including interactive online teaching methods
Proven ability to collaborate with team members to execute a shared project plan and meet deadlines
Ability to apply high quality standards
Very good communication skills with technical and non-technical audiences
Analysis and problem solving skills
Capability to write clear and structured documents
Ability to participate in technical meetings
Knowledge of ICT infrastructure technologies used in the Commission especially MS Outlook, MS Teams, MS Word, Firefox or Chrome or Edge, Windows 10.
Knowledge of Atlassian Confluence and Jira would be an asset.
SPECIFIC EXPERTISE:
Work experience in online education or training, preferably designing and implementing professional education products
Instructional design theories methodologies and best practices, including interactive online teaching methods content
Level: Senior
Delivery mode : Near Site (Brussels)