We are looking for an experienced Level 2 Application Support Engineer to join WESTPOLE Belgium's International Organisations team.You will deliver both basic and advanced L2 technical support, ensuring smooth daily operations for high‑profile clients in a mission‑critical environment.This role is ideal for someone who enjoys problem‑solving, knowledge sharing, and working with a wide range of applications, infrastructure components, and monitoring tools.Key responsibilitiesApplication & user support:Deliver L2 application support (English)Handle user requests mainly via ticketing platformsPrioritize and categorize incidents according to project scopeTroubleshoot issues and escalate to relevant third parties when requiredDocument solutions and update knowledge assetsInfrastructure monitoring:Monitor infrastructure components and perform event managementInterpret log files to support troubleshooting and root‑cause analysisOperational excellence:Create, maintain, and execute Service Operation Procedures (SOPs)Drive knowledge sharing: SOPs, documentation, FAQs, monthly best practicesParticipate in team rotations (public holidays, late shifts, rare weekends)Attend customer meetings when neededCompetences & skillsTechnical skills:ITIL v3/v4 Foundation certification (asset)Strong knowledge of Windows & Microsoft 365 (Outlook, Excel)Basic networking skills (VPN, IP resolution, certificates, sFTP...)Basic SQL/database understandingExperience working with log filesTicketing tools: Jira, SMT, ServiceNow, OTRS, 4me...Experience with CMS tools: Confluence, SharePointNice to have:Advanced Jira administrationWeb development experiencePreparation/animation of documentation, webinars or trainingSoft skills:Clear communicator and strong team playerStress‑resistant, accurate, punctual, and dedicatedAbility to guide and support service usersRequired expertise & backgroundYou qualify for this role if you meet one of the criteria below:Bachelor's degree in IT (or similar) + 11 years experience in IT/Application supportOrMaster's degree in IT (or similar) + 7 years experience in IT/Application supportOrNo diploma + 17 years experience in IT/Application supportLanguages:English: fluent (required)French: a strong plusSecurity: Must possess — or be eligible to obtain — Security Clearance