Multiple Roles in Service Management (NATO - NCI Agency Locations)
! SECURITY CLEARANCE IS REQUIRED !
I currently have several exciting openings within the field of IT Service Management across NATO environments. These roles are ideal for professionals with strong ITIL backgrounds, experience in service delivery, KPI & SLA management, and a passion for continuous improvement.
📌 C004039 – Service Level Manager
Location: Braine L’Alleud, Belgium
Key Focus: SLA negotiations, KPI monitoring, CSI initiatives, service continuity, and contract management.
Requirements:
* Bachelor's + 3 years of experience (or 10 years without a degree)
* Strong ITIL background, SLA/OLA expertise, and BI reporting skills
📌 C004155 – Service Level Manager (Dashboards)
Location: Northwood, United Kingdom
Key Focus: Cybersecurity KPIs, KQIs, dashboard design and automation, stakeholder coordination
Requirements:
* BSc or 10+ years of relevant experience
* Proven experience with Cyber Security dashboards and KPI frameworks
* ITIL, UX design, and BI tool expertise
📌 C004001 – Senior Service Manager
Location: Braine L’Alleud, Belgium
Key Focus: Managing Deployable CIS infrastructure, configuration & change management, risk assessments, and SLA support
Requirements:
* Bachelor’s degree or 10+ years of experience
* Strong leadership, configuration/change management, and O&M budgeting
* ITIL Intermediate or Managing Professional preferred
📌 OCIO-0059 – IT Service Management Expert
Location: Brussels, Belgium
Key Focus: Lead ITSM maturity assessments, service strategy coordination, performance framework updates, and stakeholder engagement
Requirements:
* ITIL v4 Practice Manager or Managing Professional
* Experience in service strategy, transition, and governance
* Excellent stakeholder communication and documentation skills
📌 C004147 & C004148 – Service Delivery Managers (2 roles)
Location: Braine L’Alleud, Belgium
Key Focus: Service delivery monitoring, incident/problem management, service costing, and stakeholder relationship management
Requirements:
* Bachelor’s degree + 3 years of experience or 10+ years of hands-on service delivery experience
* Knowledge of Microsoft collaboration tools, cloud services, and ITIL v4 Foundation certified
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