Artion is on a mission to reinvent how companies manage safety inspections and compliance. Our platform connects companies with inspection bodies and automates the entire inspection lifecycle helping organizations stay compliant, reduce administrative burden, and improve safety across their buildings and assets. We’re now looking for a founding Customer Success Manager to help build a scalable Customer Success function and creating a best-in-class customer experience. As a Customer Success Manager at Artion, you will guide customers throughout their entire journey from onboarding to long-term partnership, while identifying opportunities for expansion.
Build the Customer Success Team: Build the function from the ground up, hire, mentor, and inspire a high-performing team, ensuring efficiency and customer satisfaction.
Build Strong Customer Relationships: Act as a trusted advisor and primary contact for key accounts with proactive support, check-ins, video calls, and occasional on-site visits.
Deliver Training and Guidance: Empower customers and inspectors to adopt the platform through demos, workshops, and hands-on guidance.
Care about customer outcomes and helping organisations succeed.
Communicate clearly with your customers, senior stakeholders or internally with colleagues.
Structure customer journeys, manage multiple accounts, and build scalable workflows.
Strive towards personal and team targets, while continuously look for ways to make you work more efficient and effective
Startup/Scaleup Mentality
~ Languages
Fluent in Dutch & English
French is a plus
Career Growth: Opportunity to build and lead a Customer Success team as it expands
Meaningful Impact: Help companies stay safe, compliant, and efficient.
You become a trusted advisor and serve as the main point of contact for key accounts
You help establish Artion as the go-to platform for inspection management
Opportunity to help scale a category-defining SaaS company
Collaborative, ambitious team environment
If you’re a top-performing Customer Success Manager from a SaaS scaleup who wants to shape the future of customer success, drive impact for customers, and build a high performing team, we’d love to talk.