Expert in Customer Journey Management
You will work within an Agile organization and collaborate with other experts to achieve the squad's mission.
* Deliver high-impact projects such as payment journeys, web-app improvements, and customer experience enhancements.
* Prepare comprehensive functional specifications to guide development teams and ensure alignment with business objectives.
* Work closely with tech teams to implement solutions effectively.
* Contribute to sprint events, including planning, refinements, retrospectives, and demos.
* Address urgent incidents and improvement needs promptly.
* Support initiatives for a safe and secure application environment.
About This Role
This is a great opportunity to make a meaningful impact on our customers' experiences. As an expert in customer journey management, you will be responsible for delivering high-quality projects that meet business objectives.
Key skills and qualifications include:
* Excellent project management skills
* Strong analytical and problem-solving abilities
* Effective communication and collaboration skills
* Ability to work in a fast-paced environment
* Passion for delivering exceptional customer experiences
Benefits
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.