Start date: March 2026
Clearance: NATO Secret or equivalent
Location: Mons, Belgium (Onsite)
Requirement:
* Participate on Collaborate with cross-functional teams to assess, authorize, and oversee changes to our IT environment.
* Evaluate change requests, ensuring they align with business objectives and minimize risks.
* Maintain a robust change management process, including documentation, communication, and post-implementation reviews.
* Facilitate change advisory board (CAB) meetings and ensure timely approvals.
* Monitor the impact of changes and address any issues promptly.
Problem Management:
* Investigate recurring incidents and identify underlying root causes, preparing the PIR (Post Incident Reviews) and RCA (Root Cause Analyze) documents
* B) Conduct thorough root cause analyses to prevent similar incidents from reoccurring.
* C) Collaborate with technical teams to implement permanent fixes.
* D) Maintain a problem knowledge base for reference and continuous improvement.
* E) Proactively identify potential problems and work towards preventive measures.
Configuration Management (Secondary Scope):
* Plan the configuration management process.
* Identify the configuration management data as well as CIs and associated stakeholders.
* Control the CIs or the receipts, as well as deviations from those receipts.
* Make sure the configuration items in the CMDB are up to the standards and is updated regularly.
* Keep track of the changes made in the configuration and report to management about compliancy failures.
Principal Assistant / Admin Activities:
* Assist in the creation of the Purchase Requests (PR) in our internal system, also following up the lifecycle of PRs.
* Assist and prepare the necessary paperwork to bring in third party contractors (from HP, Cisco, etc.) to the different NATO facilities but mainly BLA and SHAPE.
* Responsible for preparing and managing the paperwork for the creation of new NATO CIS accounts for third party contractors and all the other processes related to that.
Skills:
* Minimum of 3 years of hands-on experience in change management and problem management activities of IT Services.
* Minimum 2 years in configuration management or in a similar capacity. Proven experience on preparing the PIR (Post Incident Reviews) and RCA (Root Cause Analyze) documents of IT Services.
* ITIL Foundation certification (higher-level ITIL certifications are a plus). Familiarity with ITIL best practices and frameworks.
* Knowledge of NATO responsibilities and organization, including ACO and ACT. This can be compensated with equal or more amount of time spent in a governmental position or a military position.
* Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Ability to work effectively in a dynamic, fast-paced environment.
* Familiar with different admin activities in NATO or any other government/military organization. Analytical thinking and active listening. Knowledge of NATO financial and resource management applications, like (EBA, SNOW, ect)
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