Opened since May 2025, The Standard, Brussels marks the hotel brand’s third outpost in Europe.
Set in the city’s Northern Quarter, The Standard, Brussels brings the brand’s design, culture and activation-driven philosophy to Belgium.
Your role
This is not a ‘Standard’ Guest Experience Agent role, as you'll be one of the go-to persons for information about hotel services and be in know about all the ‘happenings’ and what’s going on in Brussel. So, being enthusiastic, upbeat, and friendly is a must! With this in mind you'll need to be confident, handle pressure well, thrive in a high-energy environment, and manage both detailed administrative tasks and guest interactions with ease.
Do you have what it takes to be our Guest Experience Agent at The Standard, Brussels....
A minimum of 1+ years’ experience as a Guest Experience Agent, Guest Relations Agent or Concierge gained within a similar Lifestyle Hotel or large 4- or 5-star Hotel in Brussels is essential for this role
In addition to this you may also have….
1. A proven track record in a Guest Service/ Experience Agent, Bell or Door Assistant, Guest or Customer Relations role with the ability to engage and connect with a wide range of guests from different backgrounds, ideally gained in a similar ‘Lifestyle’ or boutique hotel sector
2. In addition to those with experience, we are actively seeking candidates with a diverse range of lifestyle skills and welcome applications from those in the arts, music and entertainment industries
3. Have your finger on the pulse of what’s new and happening in Brussels Culture, from Dining out, nightlife, the arts and city events
4. Be able to multi-task
5. Highly social, motivated and pro-active; acting with professionalism and positivity in all interactions
6. Prior experience using Opera/ Opera Cloud PMS or Knowcross is advantageous however full training will be given
7. Highly organised with great attention to detail
8. Fluency in French and/or Dutch in addition to English is preferred for this role
9. A flexible approach to working hours with the ability to work shifts, including weekends and occasional late-night work
If you think you have what it takes to be our Guest Experience Agent at The Standard, Brussels we’d love to hear from you!
Benefits Include
• CDI - Contrat à Durée Indéterminée
• 20 Days Holiday + Public Holidays
• Meals on Duty
• Worldwide Travel Discounts via The Standard Advantage platform & Hyatt Hotels
• Employee & Family Rates across all Standard and Bunkhouse properties
• In-house Experience Programme
• F&B Discounts of 50%
• Recruitment Referral scheme
• Local Transport benefit
• Eco-vouchers
• Social Committee with regular monthly social activities