Tasks / Deliverables:The task scope covers:Request fulfilment for the services offered by the sector3rd level incident response and escalation with vendors. Contribution to problem managementContribute to the lifecycle management activities for the services of the sector and to the design and implementation of new services and network solutionsConfiguration ManagementDesign and implement management systems and other tools: design of architecture, technical evaluation of alternatives offered on the market, conduct of proof of concept, testing in pre-production environmentImplementation of new solutions for operations: migration of new systems in production environment, definition of procedures, development of tools (customisation or configuration of commercial tools, development of small tools such as websites, databases, etc.)Evaluation of quality and efficiency of operations by definition and implementation of metrics; periodical follow-up ofmetrics; proposal of measures toimprove quality and/or efficiency of operationsEngineering tasks:Capacity planning based on usage history and forecastsWriting of technical specificationsSupport to the assessment of technical quality of offersMigration planning and supervisionInspection and quality assurance during deploymentAssessment of performance of solutions; recommendations for improvementIn relation to information systems: database implementation, customisation andparameterisation, prototyping and programming, testing and quality control, support, training and documentationExpertise and skillsOperations Engineer
- Excellent knowledge of ITIL best practices in ICT operations
- Excellent technical knowledge of ICT infrastructure and systems in his/her domain ofexpertise
- Recent practical experience with ICT operations in his/her domain of expertise: conducting of operations, implementation and follow-up of SLAsTelecom and Data Center Consultant
- Excellent knowledge of the norms and standards, of industry trends and of state-of-the art implementation examples
- Experience with practical implementations: architecture and technology selection,installation, configuration, test, operations
- Certified knowledge of technology defined in the lot and technical certification delivered by technology supplier will be highly appreciatedDomain specific expertiseA. Network Automation ServicesNET/SECOPS, automationAnsible, netbox, gitlab CI/CD, pythonInfrastructure-as-code (IaC) for scalable and reliable network operationsContainer networking (Kubernetes, Docker), eBPF-based technology, and integration with hybrid cloud environmentsConfiguration management for enterprise networks (device provisioning, compliance, backups)B. Networking ServicesDatacentre switching, software defined networks, network virtualisation, orchestrationCisco ACI, NSX-TCampus switchingWireless network for enterprise accessArubaNetwork Access Control, profiling of devices and endpoint authenticationClearpassRADIUSEnterprise SDWAN solutions, site-2-site VPNsFortinetDynamic routing, Internet routing, EGP/IGP routing protocols, multicast and anycastRecursive and authoritative DNS services, anycast. DHCP and IP address managementInfobloxNetwork Time Protocol and Precision Time ProtocolNetwork management solutions, Fault managementHP IMC, Aruba AirWave, Cisco Catalyst centerNetwork traffic monitoring, analysis and event loggingNetscout, SplunkEnterprise VPN solutions, IPSEC, DTLS, including SSL gatewaysCisco Secure Client, TheGreenBow/StormshieldCloud networking, routing, access lists, load balancing, VPNsAWS, AzureC. Network Security ServicesNetwork Load Balancing, SSL offload, reverse proxy, content cachingRadware, F5, nginxEnterprise network firewalling, IPS, IDS. Firewall virtualisation and hyperscaleCheckpoint, Fortigate, StormshieldSecure web gateways, SSL interception, content inspection, browser isolationBluecoat/Broadcom, ZscalerEnterprise and cloud web application firewall, application D/DOS protection, API firewallRadware, F5, nginx, CloudflareSecurity orchestration and complianceAlgoSecNET/SECOPS, automationAnsible, netbox, gitlab CI/CD, pythonTETRA radiocommunications for safety and security services