Travel Experience Designer
(agency)
**About
us**
Established in 1950, Club Med
is
the pioneer of premium all-inclusive holidays.
We
have been continuously innovating over the last
7
0 years and now offer close to 80 ski and sun resorts across Europe, Asia, Africa,
America
and the Caribbean as well as a 'Club Med 2' cruise
.
Club Med offers a new way of experiencing holidays in its upscale friendly and multicultural resorts
.
Our
success comes from
the strong commitment to exceed customers' expectations and deliver an unforgettable
experience.
About our Business Unit
Our management model separates Resorts from Markets. In this position,
you will belong to the EAF Markets, which handles sales in Europe,
Africa,
and France in over ten countries.
**Job overview
:**
As a
Travel Experience Designer
, you will
be responsible for
:
* A
ssisting
agents to make their own bookings on the Travel Agent website, as well as book.
- C
ontributing with your
expertise
to achieve
sales objectives
and customer satisfaction.
**Main missions
:**
1)
Be a key player in customer consideration
* Welcome your client
with a premium
posture
- Create a personalized and lasting relationship with clients, proactively
accompanying
them throughout the sales
process
- Ensure the follow-up and the satisfaction of
Clients
2)
Create
a
customized
travel
experience
* Collect / understand expectations and motivations of
Clients
- Make recommendations to create a tailor-made
trip
- Enhance destinations,
products
and the Club Med
experience
3)
Develop
business
activity
* Develop your turnover by recruiting and
retaining
Clients as well as selling
additional
services
- Identify
business opportunities of Clients (M & E, Partnership, Sponsorship, Influencer, Recommendation)
- Update and follow the commercial data (customer file, data catching, complaint tracking)
**Skills
and competencies
we're
looking for
:**
·
Good knowledge of travel and the tourism industry
·
Dutch mandatory, French is a plus
·
Excellent customer service skills
·
Passionate about travel
·
Team player
·
Customer oriented, argumentative skills, oral and written communication skills
Why you should join us
:
At Club Med we have 5 values:
**kindness, multiculturalism, responsibility,
freedom**
and
pioneering spirit
. Like G.O.'s and G.E.'s around the world, we also share what we call the Club Med spirit: being professional and festive, a unique state of mind and a lifestyle that unites all our team members.
The Club Med spirit is about accomplishment while living a unique experience.
If you are
open-minded, a team player, and
have an
**entrepreneurial spirit,
you should apply**
Job Type:
Permanent, 38h/week including some Saturdays
Location:
Anvers, Belgium