At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world's most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers
At DuPont, we are working on things that matter, whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting humans
If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you
WHY JOIN US?
Our purpose is to empower the world with essential innovations to thrive. We work on things that matter
Get to know our Purpose and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.
Get to Experience a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all
Have the Opportunity to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results.
We are looking for a Customer Service Representative in the DuPont Corian Design business.
The DuPont Customer Service Team in EMEA has its main objective to elevate the Customer Experience.
The Customer Service Representative is the interface between customers and multiple business and functional partners to deliver exceptional service to customers and profitability to DuPont.
This position reports to the Shelter Corian Design EMEA Customer Service Team Leader.
By building successful relationships, the CSR is pulling together and align multiple internal resources and capabilities, toward the goal of zero-defect customer satisfaction. You manage the entry of orders, from initial contact with the customer or electronic channel, through material flow, until the product arrives at the correct time, with the correct product, with the correct equipment and correct paperwork to the customer.
It is expected you know what it takes to go above and beyond the daily calls from customers; to build customer loyalty and confidence.
Your main responsibilities include:
* Order Receipt & Handling - routine and non-routine customer order activities, including following up on samples, complex order entry, utilizing and following business sales policies, processes and best practices to ensure high quality service and in compliance with SOX throughout the whole order cycle
* Anticipation of customer expectations and identification of best solution or alternative
* Differentiate between customer requirements and DuPont offer; choose the best/cost effective solution in line with Business Sales Policies
* Actively contributing to the business goals, in particular for Customer Service
* Understanding of the supply chain and produce product process and work closely with the functions involved
* Strong interface and daily interaction with internal partners, eg. SAP, Master Data, Pricing teams, Logistics, Supply chain and Decision Centers and Credit
* Work closely together with the Sales Reps and Key Account Managers
* In the event of a service failure look for immediate best solution for the customer and initiate corrective actions via the complaint handling process
* Manage orders via our digital tools; SFDC Service Cloud, Customer Portal and MyDuPont
* Execute job in accordance with internal & SOX requirements
* Backup of your CSR colleagues
Qualifications
* Preferably minimum bachelor's degree
* Good proficiency (written & oral) in English and German, every other language is an asset.
* Required good command of SAP (P23). Experience in Export and Customer Service is a plus
* Experience in SFDC is a plus
* Self-motivation, excellent communication and strong interpersonal skills are essential
* Excellent planning & organization skills, and strong interpersonal and communication skills
* Inquisitive curiosity, an open mind and a desire to succeed are important
* Quick learner, especially when it comes to IT systems
* You are an accurate worker and stress-resistant
DuPont Offer
* A stimulating and international work environment in our offices in Mechelen
* Engaging contacts with our enthusiastic colleagues and customers from all over the world
* Good accessibility by car (close to the E19) and train station of Mechelen
* Competitive salaries and comprehensive benefits
* On-going learning opportunities in a rewarding work environment
* Career experiences that can span different businesses and functions with opportunities for personal and professional growth.
We are looking forward to your application
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DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.
DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.