We're partnered with a well-established manufacturing organisation in West Flanders to hire an IT Support Engineer to strengthen their internal IT support function.
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. In this role, you will act as the primary point of contact for employees and customers requiring IT assistance. The focus is on delivering efficient, user-friendly support while ensuring continuity in daily operations. You will handle a wide range of technical queries, resolve issues where possible, and collaborate with more specialised teams when needed. Key responsibilities:Providing first-line IT support to end users, both on-site and remotelyLogging, tracking, and resolving incidents and service requests through a ticketing systemSupporting users with tools such as Microsoft 365 (including Outlook, Teams, SharePoint, OneDrive)Troubleshooting and maintaining end-user devices (Windows PCs, laptops, printers, mobile devices)Assisting with user account and access management via Active Directory / Microsoft Entra IDInstalling and configuring standard hardware and softwareEscalating more complex technical issues to internal experts or external providersDocumenting solutions, procedures, and knowledge base contentContributing to the continuous improvement of IT support processes Your profile:Initial experience in IT support, helpdesk, or desktop support is beneficialSolid understanding of Windows environments and Microsoft 365 toolsBasic knowledge of networking concepts (e.g. TCP/IP, Wi-Fi, VPN) is an advantageInterest in business applications or ERP systems is a plusFluent in Dutch, with working knowledge of FrenchService-oriented with a strong focus on user satisfactionAnalytical and solution-driven xjsrcvq mindset with a willingness to learnOrganised and detail-oriented in documentation and follow-upAbility to remain calm under pressure and manage priorities effectivelyA collaborative team player with a proactive attitude The offer:A diverse role within a stable and continuously evolving industrial environmentClose collaboration with an experienced IT team and exposure to modern systemsOpportunities for professional development, training, and career progressionUp to €4k, dependent on interview processFull package including mobility options/company car