At Vinçotte, safety is our number one priority. As the largest player in the Benelux, we support organisations – from multinationals and SMEs to self-employed professionals and private individuals – in working safely, efficiently and with a future-oriented mindset. With more than 1,500 experts, we provide objective and advisory services in the fields of inspection, certification, conformity assessment and training. Our sector specialists understand our customers' needs like no other and guide them throughout the entire life cycle of their installations: from design and installation, through operation and maintenance, to decommissioning. In this way, we help our customers develop their activities safely, efficiently and future-oriented manner. With over 60,000 satisfied customers, we prove that our combination of expertise, advice and technology truly makes a difference. Vinçotte is part of Kiwa, a member of the SHV Family of Companies, and continues to innovate to ensure even greater safety and efficiency.
The IT Product Owner Commercial (M/F/X) is accountable for shaping, prioritising and delivering digital solutions that support commercial growth and customer experience. The role acts as a key bridge between Sales, Marketing, Customer Service and IT, ensuring that commercial needs are translated into end-to-end solutions. This role plays a key part in enabling commercial teams to work efficiently, improving customer experience, and supporting scalable growth through well-aligned digital solutions.The IT Product Owner Commercial (M/F/X) owns the commercial product backlog, covering both customer-facing solutions and commercial back-office platforms .You will be based in Vilvoorde and will report to Head of Application & Development.Your key responsibilities will be:Commercial ownership & prioritisationAct as primary point of contact for Sales, Marketing and Customer Service regarding digital needs and improvementsCollect, structure and prioritise commercial demands based on business value, customer impact and strategic alignmentDefine and maintain a clear product roadmap supporting commercial objectivesMake prioritisation decisions and manage trade-offs transparently with stakeholdersEnd-to-end solution deliveryTranslate commercial needs into coherent end-to-end solutions that improve customer experience, sales effectiveness and operational efficiencyEnsure solutions are delivered consistently across the commercial landscape, avoiding siloed or fragmented outcomesCoordinate delivery across multiple platforms and teams to ensure a seamless result for the business and customersTeam & collaborationProvide clear direction on priorities, scope and expected outcomes to the teamCollaborate closely with other product owners, architects and platform teamsEnsure timely, high-quality delivery and continuous improvementFront-office solutionsDrive continuous enrichment of the Customer Portal, focusing on usability, self-service and customer valueDevelop and expand API integration capabilities that enable smooth, scalable and value-driven interactions with customers and partnersEnsure a consistent and intuitive customer journey across digital touchpointsBack-office solutionsOversee key commercial platforms, including: Customer relationship management (e.g. Dynamics 365 Customer Engagement )Commercial data and insights platforms (e.g. data platform on Microsoft Fabric, Power BI )
Ensure data is reliable, accessible and meaningful for commercial decision-makingStakeholder management & communicationAct as trusted partner for commercial leadership and operational teamsCommunicate clearly on priorities, timelines, dependencies and delivered valueKeep internal and external customer needs central in all decisions
Degree & experienceMaster's degree in Economics, IT, ...Experience as a Product Owner, Project Manager or similar role preferably in a digital, commercial or customer-oriented environmentExperience with customer portals, digital integrations and data-driven solutions is highly desirableExperience leading or coordinating multidisciplinary teamsExperience with Dynamics 365 Customer Engagement is a plus
Skills & competenciesStrong business and customer-centric mindsetAble to connect commercial strategy with concrete, deliverable solutionsStrong prioritisation and decision-making skillsExcellent communication and stakeholder management abilitiesStructured, pragmatic and outcome-oriented
LanguagesYou communicate fluently in Dutch or French and English
Interested in joining our teams?Great! We can promise you that with us you...can count on our Vinçotte community: enthusiastic and driven colleaguesget the chance to develop and expand your own expertiselearn to work objectively, but are also allowed to think out-of-the-boxsign up for a job with impact: your voice helps determine our policycontribute daily to a safe and efficient societycan count on an attractive salary supplemented with a company car, extra-legal benefits (meal vouchers, extra vacations, etc.).
Customer Value, Customer Portal, Platforms, Customer Service, Strategic Thinking, Communication, Delivery, Client Retention, Business, Data Platform, Prioritize Workload, Decision Making, Decision Making, Customer Portal, Economy, User Experience, Back Office, Stakeholders, Customer Journey, External Customers, Projects, Microsoft Dynamics, Sales Effectiveness, Sales, Commercial Data, Pragmatism, Coordination, Communication, Customer Oriented, Reception, Data Insights, Leadership, Commercial Strategy, Highly responsible, Customer Oriented, Landscaping, Point of contact, Marketing, Product Backlog, API, Fabric, Outcome Focused, End to End, Power BI