Start date: 10 November 2025
Clearance: NATO SECRET
Location: Brussels, BELGIUM
Qualifications
The consultancy support for this service requires following qualifications:
The consultancy support for this service requires a Workstation Support Engineer Support contractor with the following qualifications:
* Essential qualifications:
* A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience;
* Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post;
* Very good knowledge and experience with operation and maintenance of modern, advanced heterogeneous and virtualised ICT technology (minimum of 8 years experience required);
* Very good knowledge and by preference practical work experience of current versions of Microsoft Windows operating systems in a large scale LAN-based client-server environment using Active Directory Services (minimum of 8 years experience required);
* Current knowledge and recent practical experience of managing and operating a virtual desktop infrastructure (VDI) (minimum of 5 years experience required);
* Very good awareness of security aspects and know how to implement security policies, with a good understanding and knowledge of systems usability (minimum of 5 years experience required);
* Very good knowledge of mainstream hypervisors (minimum of 5 years experience required);
* Very good awareness of security aspects and their technical implementation;
* ITIL Foundation certification.
* Desirable qualifications:
* Experience with the support, implementation and management of Citrix CVAD;
* Experience with the support, implementation and management of VMware virtualization solutions;
* Experience with the support, implementation and management of Dell Wyse / HP Thin Device Management Solutions;
* Experience with the support, implementation and management of Microsoft AppV;
* Experience with the support, implementation and management of Microsoft Group Policy Management;
* Experience with the support, implementation and management of Microsoft SCCM;
* Experience with the support, implementation and management of Software Packaging & Deployment solutions;
* Prior experience of working in an international environment comprising both military and civilian elements;
* Knowledge of NATO responsibilities and organization, including ACO and ACT.
SCOPE OF WORK
Under the direction and guidance of Section Head, the services provided will be supporting the following activities:
* Provide second level support of end-user ICT assets;
* Initiates documentation of the design and configuration of assigned ICT Platforms (Workstation Management) and the required operating procedures;
* Implements procedures, tools and techniques for monitoring and managing the performance of assigned ICT assets and provides reports as required;
* Operates and maintains the VDI infrastructure (servers running the VDI software, clients, applications);
* Operates and maintains the Thin Client infrastructure (servers running the Thin Client Management suite, upgrades/updates of thin devices);
* Operates and maintains the infrastructure for virtual application delivery (MS Application Virtualization);
* Applies required security mechanisms and maintains the security posture of all deployed clients (fixed and mobile) by applying required GPOs and installing required security patches released by software vendors (OS and applications);
* Automates software delivery by packaging and distribution of software using available client management tools;
* Monitor and advise on capacity and scalability requirements of assigned ICT assets;
* Checks regularly for third-party software upgrades/updates availability; ensures security and compatibility testing is performed; packages available software upgrades/updates for delivery to all relevant clients;
* Ensures access management to all networks based on need to know principles and according to submitted requests by the business;
* Provides engineering and implementation guidance as required;
* Analyses and resolves assigned incident and problem tickets;
* Investigates, defines and resolves complex issues;
* Acts as Subject Matter Expert;
* Analyses plans, design, requirement and associated risks, advises on technical solutions and mitigations;
* Assists in developing new architectures as Subject Matter Expert in assigned area of responsibility;
* Plans and prioritises against available resources and quality targets;
* Plans, manages, coordinates and conduct service to meet quality targets;
* Investigates and proposes long term solutions countering equipment and configuration problems;
* Maintains implementation of software updates/upgrades, operating system patches to comply with NATO Security Guidelines;
* Conducts equipment testing to and from the supply line, documents serviceability status;
* Perform staging of all end user devices using the Microsoft Configuration Manager system (MCM) and relevant toolsets;
* Perform the enrolment or handout of all staged devices to the end user;
* Investigates and resolves technical issues in a systematic approach;
* Maintains sound knowledge on implemented technologies.
The services related to the activities above will be delivered in Sprints, and each sprint will have the duration 5 working days
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