Do you enjoy delivering great customer service and working in a fast‑paced, people‑focused environment? We are currently looking for a Receptionist to join our team at one of our residences in Lisbon, supporting our residents and visitors during a key operational period.
As the face of the residence, you will play a central role in the day‑to‑day reception operations: welcoming residents and guests, handling queries, supporting check‑ins and check‑outs, coordinating with internal teams, and ensuring an excellent service experience at all times.
Key Responsibilities
* Be the first point of contact for residents, guests, and visitors, delivering a friendly, professional, and welcoming experience.
* Manage front desk and telephone support, responding to queries, requests, and issues with a strong customer service focus.
* Support check‑in and check‑out processes efficiently, particularly during busy operational periods.
* Perform administrative tasks, manage correspondence, and maintain internal documentation.
* Liaise closely with internal teams (Maintenance, Housekeeping, Operations) to ensure smooth day‑to‑day coordination.
* Monitor building access, key handling, and ensure compliance with residence service standards.
* Ensure company policies, procedures, and values are reflected in all aspects of the role through excellent customer service.
Candidate Profile
* Previous experience in reception or front desk roles, ideally within hospitality, student accommodation, or customer‑focused environments.
* Strong customer orientation and excellent communication skills.
* High level of responsibility, organisation, and attention to detail.
* Ability to work calmly and effectively under pressure, especially during peak periods.
* Fluency in Portuguese and English is mandatory; additional languages are a plus.
* Good command of IT tools.
Position Details
* Full‑time position
* Based on‑site in Lisbon
* Rotating shifts, including weekends
Interested?
We’d love to hear from you! Apply directly via LinkedIn or feel free to share this opportunity within your network.