The System Engineer L1 - L2 - L3 is responsible for resolving incidents or issues encountered by users at their designated IT workstation.Key responsibilitiesIncident management:Identify and analyse incidents reported by usersResolve incidents within your area of expertise either remotely or in person using the provided documentationManage the flow of users visiting the IT Corner, especially during peak times, by effectively communicating and providing excellent customer serviceEscalate unresolved issues to the appropriate support groupProvide advice to users and ensure their satisfactionRequest management:Fulfil planned user requests within the expected timeframesPerform installations, removals, relocations, and modifications of Hardware or software configuration elementsHandle the initial management of used items, including cleaning, Storage, packaging, and returnsDocumentation and reporting:Provide comprehensive reporting of all activities in the tools provided and to your direct managerUpdate asset management or stock management information in the relevant toolsContribute to the improvement of documentation through feedbackSkills requiredMS Windows 10/11 - general knowledgeO365 - General knowledgeIntune - Basic knowledgeLaptops mobiles devices (Android, iOS)ServiceNowWorking hours: Presence between 08:00 and 17:00 for the IT Corner (on-site workstation support).