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Company Description
We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with a strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and high-quality solutions to a wide range of public and private organizations, and have been a key player in the EU Institutions for the past 30 years. Our record includes serving over 500 organizations in more than 70 countries. Our team of over 3500 professionals is our most valuable asset.
Job Description
Are you ready to discover the role of an ITIL Process Consultant - Team Lead ? As an ITIL Process Consultant, you will analyze business needs and translate them into effective processes. You will also lead change management initiatives to ensure successful adoption and realization of process improvements.
Responsibilities include:
* Leading the development and implementation of operational best practices for service management processes.
* Mentoring team members and supporting their professional growth.
* Defining process strategies and ensuring their understanding across all services.
* Ensuring processes are properly established, fit for purpose, and follow standard blueprints.
* Organizing process advisory and tactical meetings with stakeholders.
* Managing and optimizing the use of centralized, integrated toolsets.
* Establishing clear roles and responsibilities for process owners and controllers, and setting KPIs.
* Maintaining process documentation in the knowledge management system.
* Conducting process reviews to drive continuous improvement.
Qualifications
Ideal candidates will have:
* A university degree in Computer Science, IT, or a related field, with at least 6 years of relevant experience.
* Deep understanding of IT Service Management best practices, especially ITIL 4, IT4IT, and other frameworks.
* Experience in process delivery in complex, multi-tower, multi-site environments.
* Proven leadership skills, including team guidance and development.
* Strong planning, analytical, and communication skills; proficiency in English; knowledge of French is a plus.
Certifications (at least one required):
* ITIL4 Managing Professional
* ITILv3 Intermediate/Expert/MACL
* IT4IT certification
* UML, BPMN 2.0, or OMG Certified Expert in BPM (OCEB)
Additional Information
Joining Netcompany-Intrasoft offers:
* A modern working environment
* Competitive salary and benefits
* Health insurance, meal and commuting allowances
* Well-being activities
* Continuous learning opportunities (e.g., Udemy access)
* Personalized career development plans
If you're eager to work in a diverse environment on impactful projects with experienced professionals, this is your opportunity Join our team of over 600 tech enthusiasts working with European Institutions and other international clients.
Our culture is built on our core values:. We promote diversity, inclusion, and equal opportunities.
Additional Details:
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: IT
* Industry: IT Services and Consulting
We encourage you to apply and become part of our innovative team
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