ACENSI is looking for a Workplace Support Engineer for one of their client based in Brussels :
The service shall be carried out within the GEM-IS Helpdesk & Workplace solutions Team in BRUSSELS. We are a bi-localized (Paris/Brussels) team of workmates, striving to deliver a high quality service during the complete service window from 8h until 19h. We are looking for a Workplace Support Technician, somebody enthusiastic and passionate in IT technologies, with a strong interest in the field of workplace and Helpdesk related activities.
He or she will contribute actively in the support of the day-to-day delivery and workplace projects. The priority will be given on the proximity tasks but the candidate could have to participate on the calls answers and emails treatments.
The main activities are
• Provide 1st & 2nd line support by telephone, mail or in person
• Active filtering, handling, coordination and follow-up of IT service requests
• Provide user assistance in a broad sense including tablets, Smartphone’s, ... via all our communication means like phone, mail, IT corner, Yammer, etc.
• Identify, track, and resolve hardware and software incidents that affect the end-users
• Ensure Workstation Assets Management
• Be able to master, set up and configure workstations
• Prepare accurate and timely support documentation where required
• Active contribution in Workplace related projects
• Coordinate technical assistance to resolve operational issues provided by internal and external service providers
• Liaise with external suppliers to ensure delivery to agreed standards and timescales
• Advise on workplace & mobile architecture in a broad sense (conceptual)
• Be a driver in innovation & improvement projects
Soft skills
• Outstanding communication skills and able to work autonomous
• Active listening
• Sociability
• Strong interest in IT technology trends
• Service oriented (customer facing)
• You are not afraid to drive initiatives
• You have a strong analytical mind, you are able to tackle a problem from different angles and make decisions quick
• You like to work in a team
• You are able to perform under pressure
• You are reliable and punctual
• You are a doer and not only a follower
• Fluency in English, Dutch and French is Mandatory