Ph3About the Role /h3 pProximus is building a next‑generation bDigital Agentic /b Assistant capability that goes far beyond today’s conversational tools. Instead of scripted question‑answer flows, we are evolving towards autonomous, bproactive, AI‑driven agents /b that orchestrate complex customer interactions, execute tasks, and support internal teams across channels. This includes moving from traditional decision‑tree automation to agentic AI, integrated with technologies such as Gemini‑augmented Dialogflow intent detection, LangGraph‑based agentic flows, bAzure AI /b services, and a Customer Request Orchestrator for dynamic routing between human and AI agents. To support this evolution we are looking for an bIT Domain Architect /b who will shape the end‑to‑end architecture of this critical IT domain and guide its evolution in line with group strategy, technology standards and business ambitions. /p h3Responsibilities /h3 ul liOwn and evolve the architectural vision by creating, maintaining and communicating the architecture of the digital and agentic assistant domain (functional, technical, data, integration, and non‑functional). /li liEnsure the assistant remains scalable, robust and future‑proof while enabling new agentic capabilities. /li liDesign a modular architecture that balances vendors, supports an omni‑channel customer experience, and allows reusable blocks between agentic customer support and agentic assistance for employees. /li liBalance low‑code versus pro‑code solutions, citizen development versus full‑stack engineering, and keep cost visibility and cost awareness. /li liEnsure a seamless chat and voice interface across all technologies and intents. /li liCollaborate closely with enterprise architects, other domain architects and engineering teams to ensure alignment of the proposed architecture with all stakeholders. /li liEnsure architecture aligns with Proximus’ enterprise architecture principles, technology standards and security requirements. /li liGuide solution design and delivery: steer squads and solution architects, coach engineers, guard architectural coherence, and support solution architects to ensure day‑to‑day delivery fits the long‑term vision. /li liMonitor day‑to‑day technology trends, identify opportunities to leverage innovation, and guide developers in best practices such as AI‑assisted development and test‑driven development. /li liCreate a POC to demonstrate the possibilities of new technology within the domain. /li liEnsure compliance with regulatory requirements and Proximus security policies, and identify AI‑related risks and collaborate with other teams to implement mitigations. /li /ul h3Qualifications /h3 ul liStrong experience as a Domain Architect, Solution Architect or similar senior technical architecture role. /li liDeep knowledge of modern IT architecture: cloud‑native design, APIs, integration, data flows, automation, security‑by‑design, and scalable platforms. /li liUnderstanding of agentic AI technologies such as LangGraph, Azure AI, orchestration engines, intent detection and automation. /li liCurious, forward‑looking and comfortable shaping a new capability in a fast‑evolving field. /li liExperience working in complex enterprise environments with multi‑squad or multi‑vendor delivery models. /li liAbility to translate strategy into coherent architecture and actionable roadmaps. /li liA proactive, structured and collaborative mindset. /li liSkeptical of building patterns in code and frameworks before standardizing them for squads. /li liComfortable bridging citizen AI low‑code and pro‑code agent frameworks and publishing agents to channels. /li liMaker‑architect preference for technical authority over people management. /li liExcellent communication and influencing skills to balance long‑term vision with operational realities. /li liFluent in English; French and/or Dutch is considered a plus. /li /ul h3Why This Role Matters /h3 pThis role has high visibility and direct impact—your work influences how millions of customers interact with Proximus and how internal teams deliver next‑generation digital capabilities. /p pYou will be part of the engineering team responsible for the engineering and operations of the platforms of our digital assistant. /p /p #J-18808-Ljbffr