TBO.COM - an international award-winning travel tech organization is looking for top talent Operation FIT specialist in Travel Industry to join our Italian team.
** Please apply only if you're fluent in English + Italian and have experience in the Travel Industry**
Job description:
* Operational handling of online reservations for Hotels, Flights, Car rental, Transfers, etc.,
* Coordinate offline requests with internal departments.
* Handling bookings/cases with last-minute and on-spot challenges to solve problems.
* Receiving incoming calls helping travel agents using the platform and managing reservations with special requests
* Negotiate customer needs with suppliers and individuals, using out-going call to find and agree on best resolutions.
* Creative thinking and results-oriented candidate with ability to handle complicated cases while coordinating with multiple stakeholders.
* Operating a few online systems at once, providing service to travel agents.
* Responsible to solve operational and administration cases/tasks from A-Z
* 9 hours shifts, from 09:00 to 21:00.
Qualifications:
* Service oriented persona with high communication skills, fluent in English + Italian.
* Independent, self-motivated, patient, and goal-oriented work style, solving problems.
* Can control and lead multiple tasks, activating all resources to efficiently solve cases.
* Experience working B2B with travel agents/ business professional in the industry.
* Ability to adapt quickly to new technologies, products/system, and company procedures.
* Working proficiency in English & French, any other language is a plus.
* Ability to work night shifts and/or evening/weekends shifts.
* The ability to work as a Consultant (VAT) is a plus.