Job description
We’re looking for a Senior Service Desk Manager to join a 6-month interim mission in a global transformation context 🌍. The goal? Replace the current management team and drive major process improvements ahead of a future permanent hire.
🎯 Your Mission
* Lead and manage global support teams across multiple locations, time zones & languages 🌐
* Drive incident management & support processes excellence ⚙️
* Act as a hands-on leader (operational) – not a project manager 🚫📊
* Improve and structure the Service Desk organization 📈
💡 You’ll need strong technical awareness (Microsoft, SAP, cloud), but you won’t handle tickets directly.
🧠 Your Profile
* ✅ Senior-level experience in Service Desk / Support Management
* ✅ Proven track record in international team leadership
* ✅ Strong background in IT support processes & incident management
* ✅ Comfortable in complex, fast-paced and global environments
☁️ Tech Environment
* Modern multi-cloud architecture ☁️
* Strong Microsoft ecosystem 💻
* Core business apps: SAP / ERP, Finance, Safety Management, Invoicing 🧩
* High exposure to application support (not just infrastructure)
📍 Location & Setup
* 📍 Brussels area
* 🏢 Start: 100% on-site, then 1 day remote/week