Brussels - Brussels Hoofdstedelijk Gewest - Belgium
For our client Pfizer Anderlecht we are looking for a Facility Assistant Manager. This is a onsite position from Monday till Friday (40hrs/week)
You have strong communication skills in English, and French (oral & written), professional level in Dutch.
Please upload your cv and motivation letter in English
Job Purpose
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real
estate management. We are recruiting a Assistant Facilities Manager to join the team located on site at
our client's clinical research unit. The successful candidate will apply a proactive, results orientated
approach to propel the facilities operation to a higher level. If you enjoy helping people and have
exceptional communication skills then we would love to hear from you
Proactively leading the delivery of all operational activity within 2 buildings through CBRE colleagues and
several supply partners. This position is responsible for supporting the Facilities Manager by; creating,
sustaining, and delivering all facility management services to the site occupants and client, ensuring
QHSE, Finance, statutory, operational and commercial compliance.
Demonstrating a detailed understanding of service standards and key deliverables in line with Contract,
SLA / KPI and ensure that workplace team's understanding is aligned.
To proactively support and deliver a collaborative one-team and co-operative environment across the
site team.
Manage, motivate and develop reporting staff through effective induction, training and development and
annual appraisals.
Drives designated team to operate in a pro-active manner to anticipate customer needs and demonstrate
a 'can-do' attitude.
The post holder will always be a highly visible presence and the initial point of escalation for all building-
based occupants and site users / visitors.
A good level of written and verbal English /French is required and Flemish is a plus
Key Tasks
Customer Service: Supporting FM, to build and maintain positive relationships by establishing
liaison with site customers to ensure an awareness of the team's contact details for urgent
requests, including being the initial interface for key business contacts at the assigned site.
Portray a confident and efficient delivery of day-to-day delivery of FM services
Operations: Deliver in-scope services to include coordinating with suppliers to deliver services at
site within SLA. Support the implementation of continuous improvement activities and initiatives
Participate in effective supplier KPI review meetings and prepare information to be rendered in
the KPIs and BUG meetings
Coordinate and participate in workplace moves and changes within the office space area,
including porterage requests
QHSE Quality, Health & Safety and Environment: Support the FM in ensuring that all QHSE
requirements are in place at site/s within remit. Through regular workplace inspections review
office spaces paying special attention to any QHSE issues and checking meeting rooms,
providing first fix audio-visual assistance. Report all incidents, occupational illnesses and
emergencies. Preparing incident reports. Ensure all contractors in sphere of control operate
within QHSE processes and standards. Adhere to and promote working to the companies QHSE
policy
CMMS: Responsible for the management of the ServiceInsight work order system, ensuring
requests and resultant action is assigned is acted upon within the KPI targets
Reporting: Prepare reports and analyse the results based on data. Maintain monthly
performance measurement information in support of contract performance requirements. Ensure
adherence to CBRE and client procedures and processes
People: Manage direct reporting staff, and lead building facilities teams and supply partners at
the assigned building(s) to deliver a one team, customer focused service solution
Other: Assist with cover and other requested duties across the site as required by the SFM.
Support the FM in remote tasks related to other sites e.g. Brussels La Plaine site. Other tasks that
are requested and are directly or indirectly related to the role
Education
High School Diploma
IOSH or equivalent H&S
training (preferable)
Possess a FM qualification
or equivalent - (NVQ Level
3-4) or similar
Skills
Good written and verbal communication
skills in English, French, Flemish is a plus.
Proficient in IT written inc Teams / Excel
A pro-active self-starter individual, willing to accept additional responsibility.
Excellent client relationship management and managing stakeholders.
Ability to react and solve problems
Proactively managing customer relationships.
Developing personnel resources and focus on self-development.
Demonstrates excellent understanding of customer needs.
Excellent written and verbal communication skills in English, French & Dutch
Experience in contract management and measurement
Working in a life sciences environment
Experience of laboratory equipment or environments
Change management experience
Ability to influence a number of stakeholders with conflicting priorities and demands
Experience
2-5 years' experience in a facilities
supervisory role or related service environment
Aptitude
Exhibit key skills in customer service
Good listener and customer service attitude
Strong communications skills (verbal and
written)
Excellent influencing skills
Good problem solving ability
Core Competencies
A competent assistant facilities manager
able to deputise and lead the facilities
management services operation to a high
standard with safety at the forefront of their
actions.
Our Offer
In return, we offer a fixed contract, fulltime position with an excellent salary and benefits (mealvoucher,cellphone, laptop,Health inssurance plan..) with fantastic opportunities for progression in a growing business. Our success is driven by motivated employees. Our human resources policy aims to create a favorable working atmosphere where talented people can evolve and where attention is paid to a good balance between professional and private life. Results-oriented while having fun
Service line: GWS Segment
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