Responsibilities
* Respond to user inquiries regarding computer software or hardware operation to resolve problems.
* Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
* Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
* Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications.
* Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
* Refer major hardware or software problems or defective products to vendors or technicians for service.
* Conduct regular software and hardware updates and ensure optimal performance of all devices.
* Provide advanced troubleshooting and resolution for desktop, laptop, and peripheral issues.
* Respond to and manage escalated support tickets, ensuring timely resolution.
* Install, configure, and maintain software and hardware components.
* Assist in the setup and support of network-related issues.
* Document support processes and resolutions in the ticketing system.
* Collaborate with other IT teams to resolve issues and improve support processes.
* Maintain knowledge of current IT trends and technologies.
Qualifications
* Strong understanding of computer hardware, software, and networks.
* Ability to troubleshoot and resolve advanced technical issues.
* Excellent communication and interpersonal skills.
* Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
Skills
* Windows operating systems
* Mac OS
* Active Directory
* Intune and Auto Pilot
* Microsoft Office Suite
* Remote desktop tools
* Network troubleshooting
* Hardware diagnostics and repair
* ITIL framework
Job Type: Full-time
Pay: €30,00 per hour
Expected hours: 40 per week
Work Location: In person