Chapter Lead Mortgages Java and Operations (Team manager)
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
Tech BE Domestic Products Retail Lending
50% work from home
As an IT Chapter Lead in Mortgages, you combine strong technical expertise with solid delivery experience. You bring knowledge of Java backend development, operational processes, IT architecture, and people leadership.
In this role you will oversee key Mortgages back‑end assets—including Pricing, Online Services, the Loan Origination Platform, and the Target Java Orchestrator—within a Bus‑Dev‑Ops environment, driving delivery of new features across customer and employee digital journeys and contributing to the New Banking Platform transformation of legacy applications.
You will also manage operational activities, ensuring robust end‑to‑end production support: infrastructure readiness, release coordination, and efficient incident management.
A day in the life of a Chapter Lead Mortgages Java & OPS
Work closely with Business Squad Masters and Product Owners to plan, prioritize, and deliver the tribe’s transformation roadmap.
Lead a chapter of Java and OPS engineers, setting high standards for engineering excellence and fostering collaboration and knowledge sharing.
Take ownership of IT delivery by designing robust, scalable solutions while balancing platform stability with new feature development.
Ensure team success by identifying and removing delivery impediments proactively.
Oversee the daily execution of production operations through effective monitoring, alerting, and coordination of the incident management process.
How To Succeed
We hire smart people for their potential. Your biggest expectation is to stay curious, keep learning, and take responsibility. In return, we provide the support for you to develop into an even more capable leader.
We look for someone who brings fresh ideas, embraces challenges in a fast‑changing environment, collaborates naturally, listens attentively, and proposes creative solutions.
In terms of skills
Knowledge of ING organization, standards, frameworks, IT architecture, and experience managing integration services such as APIs.
Understanding of DevOps processes: Azure DevOps, CI/CD, SRE tooling/monitoring/alerting (Grafana, Prometheus, IAT).
Good understanding and proven experience with web‑technology applications leveraging Java Spring Boot and front‑end technologies.
Strong social and communication skills – being a sparring partner for business colleagues.
As a Chapter Lead Mortgages Java & OPS, you will have the opportunity to:
Strategic & Technical Leadership
Lead strategic decisions on technology choices, vendor selection, and offshore strategies.
Maintain an up‑to‑date perspective on relevant IT expertise and industry evolution, guiding the domain with forward‑looking insight.
Guarantee adherence to IT governance, compliance, and risk‑control requirements.
Define and enforce engineering and operational standards within your area of expertise.
People and Chapter Management
Act as a key member of Product (Area) Lead, Chapter Lead, and Squad Master forums, contributing to squad performance optimization and capability development.
Plan resource allocation across squads and chapters with tribe stakeholders.
Mentor and coach engineers both technically and professionally, providing constructive and actionable feedback.
Recognize high performance and intervene early when performance concerns arise.
Lead recruitment, onboarding, and off‑boarding of chapter members.
The team
You will join the Retail Lending IT management team, covering Consumer Loans, Mortgages, and Collections. xphnsxz The Java & OPS Chapter consists of approximately 15 engineers located in Brussels, India, and Manila.
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