Challenge?
* Design and manage 1-to-many customer success programs (digital onboarding journeys, email campaigns, webinars, academy).
* Monitor customer health through usage analytics, satisfaction scores, and engagement KPIs, help us reshape that we identify risk and opportunities.
* Identify triggers for upsell, cross-sell, and churn risk, and implement playbooks for each scenario.
* Intervene 1:1 with high-potential or at-risk customers when required.
* Gather and share customer insights and feedback with Product, Marketing, and Care teams.
* Collaborate closely with our Chief Customer Officer, Marketing, Product, and Support teams to strengthen adoption our our Support and Technical Delivery teams.
* Report regularly on retention, churn, CSAT, and program performance metrics.
* Continuously optimize processes, tools, and workflows to improve scale efficiency.
Profile?
* 3–5 years of experience in Customer Success, Customer Operations, or a related SaaS/tech role.
* Strong understanding of automation, digital engagement, and process optimization.
* Analytical and comfortable turning data into actionable insights.
* Excellent written and verbal communicator across digital channels.
* Experienced with CRM / CS platforms, analytics tools, and workflow automation.
* Affinity with technology or e-health / healthcare is a plus.
* Fluent in Dutch and English; working knowledge of French preferred.
* A proactive, self-starting mindset, you take initiative and deliver results.
* Balance between structure and pragmatism in a fast-moving environment.
* Motivation to create customer value through efficiency and innovation.
* Curiosity, adaptability, and eagerness to learn new tools and methods.
Offer:
* At Corilus, you help shape the future of digital healthcare.
* Your work ensures that medical professionals can deliver better, faster, and more connected care through technology.
* In this role, you’ll define how we support customers at scale, directly influencing both our growth and the quality of every customer experience.
* Lot of learning opportunities as we are constantly pushing ourselves to improve our processes and enhance our business partnering support with in depth business analysis
* At Corilus, we believe in rewarding our employees for their commitment. You can count on an attractive salary package aligned with your experience and responsibilities, complemented by a wide range of extra-legal benefits including a company car + fuel card, hospitalization insurance, group insurance, and an additional ambulatory care insurance, …
* A solid and extensive training plan complemented by our Corilus Employee College, ensuring continuous improvement of your knowledge