USG Professionals focuses on project sourcing, interim management, and recruitment & selection, within the expertise areas of ICT, HR, Legal, Finance, Facility, Engineering, and Science.
As a company, we choose an authentic and inclusive approach where you, as a professional, have the space to take ownership and feel comfortable and happy in your job.
We aim to be a future-proof organization through innovative tools like USG EASY, unique training programs such as 'Start 2 Freelance,' and through knowledge sharing on our podcast channel and innovation meetups.
Download the USG EASY app, apply in 1 click, and follow your application process step by step
Job description
We are looking for a Senior Business Analyst to join the B2B Service Acceleration & Transformation team within the BEAT tribe. This role is part of a major transformation program aimed at evolving B2B services into a managed service provider model.
The focus is on re-engineering business processes and aligning them with Salesforce Field Service capabilities, avoiding unnecessary customizations. The ideal candidate combines strong business analysis skills with experience in Field Service processes and/or Salesforce Field Service. You will work closely with stakeholders, product owners, and external partners to deliver impactful solutions.
Responsibilities :
· Translate business strategy into digital capabilities and functional requirements.
· Conduct impact analysis on services, processes, systems, and customer experience.
· Support and coach fellow business analysts, especially in Field Service Management.
· Collaborate with the Product Owner to translate analysis into a workable backlog.
· Ensure clear and proactive communication with all stakeholders.
· Own and document your analyses, acting as a subject matter expert.
· Contribute to workshops and blueprinting sessions as part of the change program.
· Guide stakeholders toward out-of-the-box Salesforce solutions, avoiding customizations unless strongly justified.
Profile
Requirements & Qualifications:
Minimum 5 years of relevant experience in business analysis or similar roles.
Must have skills:
· Business analysis in service-oriented environments
· Field Service process knowledge (e.g., maintenance, on-site support, component replacement)
· Familiarity with Salesforce Field Service or similar tools
· Familiarity with Salesforce Communications Cloud or similar tools.
· Experience in B2B environments and large-scale transformation programs
· Strong understanding of ITIL/ITSM frameworks (relevant work experience with these frameworks)
· Experience working in Agile environments and with external partners
· Excellent analytical, communication, and stakeholder management skills
· Ability to provide constructive pushback and guide stakeholders through change
· Strong communication and stakeholder alignment skills
· Experience with Jira, Confluence, and Microsoft 365
Nice to have skills:
· Dutch language proficiency
· Experience in ERP or large-scale digital transformation projects
· Coaching or mentoring experience within business analysis teams
Languages:
English
Offer
Offer Description as a Project Consultant:
? Permanent contract with a competitive salary package including: monthly fixed expense allowance, company car and fuel card (or a monthly gross premium), meal vouchers €8, group and health insurance, mobile phone subscription, and a year-end bonus. This attractive package is complemented by Benefits at Work access, sports & culture vouchers, and eco vouchers.
? Varied and dynamic training offering; consisting of both job-specific and overarching training.
? Regular feedback and contact moments with your assigned HR Business Partner.
? Get to know your fellow consultants at our network events and team-building activities.
? Kickstart your career at USG Professionals with our 2-day Bootcamp!
Offer Description as a Freelancer:
Simplify your career with the USG EASY app:
? Personalized project proposals based on your profile and availability.
? Transparent follow-up of your invoicing process.
? All your administration in one app.
Regular networking moments with innovative companies and fellow freelancers during our innovation meetups.