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Commercial Experience Manager
role at
DLL .
Job Description The
Global Commercial Experience Lead
is responsible for driving and executing initiatives that support DLL’s commercial transformation. Reporting to the Head of Commercial Transformation, this role focuses on delivering projects that enhance member experience, enable commercial effectiveness, and ensure successful implementation of change across Markets and Global Business Units (GBUs). The position requires strong project management capabilities, a structured approach to change management, and the ability to connect talent development with business objectives. The role involves ownership of key member experience projects, including compensation enhancements, new ways of working, performance expectation frameworks, and leadership development initiatives.
Your key focus is to help define and implement DLL's strategic vision and roadmap for the commercial member lifecycle, guaranteeing a top‑class experience. You will work hand‑in‑hand with Group HR and the Global Business Units (GBUs) to ensure alignment with overall DLL member strategy and to meet the needs of the GBUs. This global role can be based in any DLL country and is part of an international team of professionals.
Day to Day Commercial New Ways of Working
Define Global Sales roles and responsibilities, ensuring all global initiatives and ways of working are tailored to each sales role.
Build commercial member enablement frameworks, tools, and playbooks for increased effectiveness.
Change Management & Execution
Lead change management initiatives that improve member experience and support commercial enablement.
Apply change management frameworks and project structures to ensure effective delivery.
Drive business readiness and oversee successful implementation and rollout of global initiatives.
Member Experience & Capability Development
Own and manage projects related to member experience, including:
Transform commercial compensation to attract/keep top talent and align outcomes with behaviors.
Onboarding programs and playbooks.
Tools and frameworks for performance expectations and sales member productivity.
Leadership and member development programs.
Align career pathing with capability‑building initiatives to support long‑term talent development.
Performance Monitoring & Reporting
Provide regular updates on project progress, outcomes, and future plans.
Evaluate the effectiveness of initiatives and ensure alignment with DLL’s strategic objectives.
Support the Head of Commercial Transformation in strategic and operational priorities.
Benefits
Two working days per year volunteering for a local charity.
Health and Wellness program, including healthy food, free health checks, and fun health & vitality activities.
Flexible hours with possibility to work from home.
Career development opportunities: online learning, member development programs.
Link to an overview of all benefits in your region.
Essentials
University‑level degree, MSc preferred.
Minimum 5 years of experience in project management and change management, ideally within an HR, commercial, or sales organization.
Proven ability to design and implement employee experience frameworks across the lifecycle.
Experience in a commercial role preferred; experience in an HR or employee experience role preferred.
Strong project management skills with the ability to manage multiple projects simultaneously.
Demonstrated ability to create and implement plans resulting in clear and high‑value deliverables.
Tech‑savvy and a Power User of Microsoft Office Suite and other tools.
Excellent communication skills across all organizational levels.
Ability to manage resistance to change and navigate complexity.
Knowledge of Financial and professional Services.
Ability to build relationships with a diverse audience of stakeholders in an international matrix organization.
Fluent in English; other languages beneficial.
Choose Wellbeing DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.
Our Four Wellbeing Categories Are As Follows
Connection – Build meaningful connections with other DLL members.
Health – Manage mental, emotional and physical health.
Finance – Provide learning opportunities to help members achieve personal financial health.
Lifestyle – Maintain balance between work and life priorities.
Good to Know
Desired Primary Work Location: Wayne, PA.
Other Acceptable Work Locations: Des Moines, IA; EU – Eindhoven, NL; Watford, UK; France; Spain; Italy; Norway; Sweden; Finland; Copenhagen; Belgium.
Applicable Pay Range
$121,983.20 – $182,974.80 USD (US only)
For roles spanning multiple countries, salary ranges are based on local market salary benchmarks and will vary by country.
Base salary and benefits information are provided in accordance with applicable state/local pay transparency laws. Pay may be adjusted outside the projected range based on geographical differentiation and other lawful reasons.
Application Process
Deadline for application: January 11, 2026 (requisition may close prior to posted close date).
The selection process may involve an assessment.
Applications via email will not be reviewed. Please apply online via our career website: workingatdllgroup.com.
DLL’s referral program applies.
For more information, please contact our Talent Acquisition partner Ben Sumbler via Ben.Sumbler@dllgroup.com.
DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.
DLL is an equal opportunity employer. We are committed to inclusive, barrier‑free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.
US Privacy Statement We are committed to protecting your privacy. For more information, please see the full privacy statement on our website.
Referrals increase your chances of interviewing at DLL by 2x.
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