🔍 We're Hiring: L2 Support for IEMS (Service Desk and Helpdesk)
📍 Mons, Belgium
🕒 Long-term freelance mission
Security clearance: NATO SECRET
We are looking for an IT Support Engineer to provide ongoing support for our client's Integrated Engineering Management System (IEMS) Application Service. This role will focus on ensuring continued L2 support for existing applications while also offering expert guidance and consultation on other Business Applications when required.
Responsibilities:
* End-User Support
* Incident Logging and Tracking
* Escalation
* Knowledge Base Management
* User Education
* Installation and configuration of server operating systems
* Configuration and administration of web and database servers
* Service monitoring and reporting
* Contributing to disaster recovery planning process
* Maintaining system documentation
* ORACLE DATABASE and ORACLE APPLICATION SERVER (OAS) management in production and test environment
* Communicate effectively with users to understand their issues and provide clear instructions.
* Collaborate with IT teams to resolve issues and improve service delivery
Requirements:
5 years’ experience as a Support Engineer (L2 Support) with the following qualifications:
* Intermediate understanding of end-user devices (desktops, laptops, tablets, smartphones) running Windows OS and Apple iPhones/iPads
* Expert knowledge of Oracle databases 11g and 12c
* Familiarity with Microsoft services and tools, including Outlook, Teams, SharePoint Online, and OneDrive for Business
* Advanced knowledge of Veeam backup and VMware
* Knowledge and experience with practical application of SHAPE standard operating procedures and the ADP security rules laid down by SHAPE
* Recent experience in the analysis, design, modelling, and development of large-scale distributed software-intensive transaction processing systems (like management information, stock management, etc)
* Intensive and up to date knowledge of Data Base Management Systems (ORACLE), database programming techniques and data management concepts
* Advanced knowledge of bar code system programming
* Intermediate understanding and knowledge of JAVA
* Full proficiency in English. French language proficiency is of advantage.
* Ability to communicate technical information to non-technical users in a clear and concise manner.
Benefits:
* Competitive renumeration package
* A dynamic, fast-paced environment with continuous growth opportunities
* Work with cutting-edge technologies
UpcoMinds is a dynamic IT company with 28 years of experience that provides end-to-end web and mobile solutions helping businesses to reinvent themselves in the digital world. Our team’s skills and expertise will ensure the holistic digital transformation of any organization, which will considerably improve both business operations and customer’s experience.
Our goal is to always have our end products and services reflect our deep engineering skills and elegant progressive design aesthetic. We fundamentally believe deeply in developing long term strategic partnerships with our clients by exceeding expectations and maintaining a high level of transparency.
Find out more about us at
We commit to promote Inclusion & Diversity by creating a working environment where all employees are treated with dignity and respect and where individual differences are valued. We offer equal opportunity in all aspects of employment.
Our recruitment consultants will go through your Curriculum Vitae as soon as possible and get back to you to discuss the opportunity for which you apply. If you don’t hear from us in the coming ten (10) working days, you may consider that you have not been selected for the particular job.