We're working with a well-established international technology partner specialising in enterprise IT environments looking to strengthen its Benelux operations with the addition of an experienced IT Service & Project Manager.
The organisation supports large business clients with complex IT infrastructures and mission-critical applications, operating in a highly collaborative and customer-focused environment
In this position, the successful candidate will act as a key point of contact for business customers, ensuring smooth service delivery while coordinating a variety of technical and operational project
s.The role combines project coordination, stakeholder management, and service oversight within complex IT environments. It requires someone who can bring structure to technical challenges, maintain strong customer relationships, and keep projects moving efficientl
y.
Responsibilit
* iesOversee service delivery for B2B customers and maintain high service standa
* rdsCoordinate IT-related projects from planning through execut
* ionTranslate technical issues into clear actions and priorit
* iesMonitor timelines, risks, dependencies, and deliverab
* lesBuild trusted relationships with customers and internal te
* amsBalance customer expectations with operational feasibil
* ityLead regular service and project review meeti
* ngsDrive continuous improvements across processes and service qual
* ityProvide clear reporting and ensure deadlines are
met
Pro
* filePrevious experience in IT service delivery and project management within a B2B set
* tingStrong understanding of complex IT infrastructures and operational environm
* entsFamiliarity with ITIL principles and service management methodolo
* giesConfident communicator with a professional and people-oriented appr
* oachFluent in English; knowledge of French is considered an advan
* tageOrganised, proactive, and solution-focused min
* dsetComfortable coordinating teams, managing stakeholders, and taking owner
ship
What’s Of
* feredA varied role within an international and technically driven organis
* ationSupportive colleagues and an open, collaborative working cu
* ltureThe opportunity to contribute to impactful projects for large enterprise cust
* omersOngoing learning and professional development opportun
* itiesFlexible working arrangements within Fla
* ndersUp to €7k for particularly impressive candi
* datesFull benefits package including mobility option
* s/car+12 ADV
days