Customer Journey Expert – KYC Data Actualization Logic & Rules
Full-time, Brussels
Be part of a movement to put the customer at the heart of KYC
Joining our tribe means you will be part of our mission to design and implement lean and digital client and non-client facing solutions that are paperless, automated and online enabling a seamless customer onboarding and review experience. You will help us optimize our customer outreaches processes and digitalize them.
We are seeking a dedicated and detail-oriented business analyst to join our data gathering authority team. This role will focus on the design and implementation of efficient data gathering processes for obtaining, verifying, and maintaining Know Your Customer (KYC) data while minimizing customer impact. You will play a critical part in automating data collection, validation and storage processes, ensuring compliance with relevant policies and KYC requirements whilst at the same time optimizing the operational workload.
What's in it for you
We are offering an environment where you can develop yourself, have a positive impact on colleagues and customers, have fun and fight against economic crimes by doing something genuinely important for our bank, our industry and society at large. Join our diverse workforce – both from a skillset and people perspective – and enjoy open and frequent interactions with our people and personal growth focused leadership team that has a youthful spirit.
Your impact
Some of the key things you would be doing are:
* Optimize data gathering process – Optimize the data gathering process from an E2E perspective to ensure data gathering is efficient, that operations are correctly using the data gathering tool/systems and that productivity targets can be met. You will help us to ensure that the data gathering process is supported by clear instructions for operational teams and that tooling is fit for purpose. You will also assist operations with meeting data gathering quality & productivity targets.
* Zero touch data actualization – You will drive and develop the data actualization strategy ensure data is always actualized and as up to date as possible whilst at the same time limiting direct customer interaction, prioritizing automation, digital outreach processes and limiting manual operational work.
* Data sourcing strategy - You will play a key role in driving the data sourcing strategy for KYC for client onboarding, time driven reviews and event driven reviews by proposing and designing ways to limit direct client interaction. This will include exploring how to derive the data from internal sources and how to obtain the data from external sources.
* Data validation & storage automation – You will work with tooling teams to automate the data validation and data storage of KYC data to minimize manual intervention and operational workload. You will play a key role in ensuring data storage and validation processes are efficient, accurate, up-to-date and compliant with established policies.
* Code optimization: Maintain & refine the data actualization code enabling to automatically determine which data points are missing or need updating. Own the logic of the code and the interaction with tooling teams to improve the code increasing our automated capabilities.
Who we are looking for
We are looking for people capable of operating in dynamic, fast paced and agile environments. We are looking for delivery and solutions focused people who are familiar with project management frameworks and for whom the structured end-to-end management of small and big tasks alike is deeply embedded in their DNA. The people we work with are used to managing a multitude of stakeholders and can recognize the critical priorities and success factors of a project.
To succeed you should have most of the following skills:
* Make it happen attitude & potential and desire to grow: a can do and curious mind with the desire to grow and learn
* Results orientation: the ability to see solutions, not problems. The ability to stay focused on delivery.
* Stakeholder management: the ability to listen to and assess the concerns of various stakeholders and to propose balanced and worktable solutions to process gaps
* Project management skills: the ability to effectively structure, prioritize and coordinate the implementation of KYC journeys/solutions (big & small) across internal and tribe external stakeholder groups
* Process implementation experience: the ability to translate paper-based customer due diligence policy requirements into real life operational processes that are efficient, simple, and customer friendly
* Non-financial risk management: understanding of non-financial risk management principles
* Know Your Customer process knowledge: the understanding of KYC requirements and processes during onboarding, review and offboarding
Qualifications
* Bachelor's degree in a relevant field (e.g., Data Science, Business Administration, Finance)
* Experience in KYC, compliance, or a related field is preferred
* Strong analytical skills with the ability to interpret data and identify trends
* Proficient in data analysis tools and methodologies
* Excellent problem-solving abilities and attention to detail
* Strong communication skills and the capacity to collaborate effectively within a team
* Strong process improvement experience and an affinity to improve