Delivering customer support, promptly addressing inquiries and feedback, collaborating with sales and technical teams, managing office supplies, and contributing to team business development in Diegem.
Client Details
Our partner, a leading player in the IT sector, particularly in the dynamic field of 'internet of things', is looking to enhance its Sales Team with a new sales support Specialist. If you're passionate about working in IT, here's why you'll thrive in this role.
In this role, you'll embrace expanding responsibilities and cutting-edge technology, propelling your career forward in a thriving environment where company growth offers stability and attractive benefits.
Description
Responsibilities:
* Offer customer support via phone and tickets, ensuring high levels of satisfaction and loyalty.
* Address and resolve customer inquiries, complaints, and feedback in a timely and professional manner.
* Maintain a comprehensive understanding of the products, services, and procedures to provide accurate solutions.
* Collaborate with sales and technical teams to improve the customer experience and resolve complex issues.
* Manage office supplies inventory, ensuring adequate stock levels and organization.
* Participate in shaping and executing office policies and procedures.
Profile
Qualifications:
* Previous experience in customer support, office management, or a related field is required.
* Exceptional communication and interpersonal skills are essential.
* Strong problem-solving abilities and a customer-centric approach.
* Proficiency in office software such as Microsoft Office Suite and CRM systems.
* Ability to prioritise tasks and manage time effectively in a dynamic environment.
* You take initiative and can work independently.
Language Skills:
* Fluency in English and German is required.
* Knowledge of French and/or Dutch is advantageous.
Job Offer
* Gross salary based on experience & skills
* Holiday pay (typically equivalent to one month's salary)
* Annual bonus (commonly based on company performance and individual performance)
* Meal vouchers or meal allowance
* Transportation allowance or reimbursement for commuting expenses
* Pension contribution or pension plan
* Health insurance coverage
* Additional benefits such as mobile phone, laptop, or other perks