Your team and your responsibilities
Team/division description
The intern will report directly to the VC Customer First Project Manager and will work closely with various departments to ensure seamless execution of tasks and alignment with customer-first objectives.
Your project
1. Customer Journey Mapping:
Assist in the development and continuous refinement of a comprehensive Value Chain Customer Journey, covering both physical and digital touchpoints. Gather input from various departments to ensure the journey reflects real customer experiences and expectations.
2. Customer Feedback Integration:
Analyse customer feedback and pain points to identify gaps and improvement opportunities. Translate these insights into actionable steps and integrate them into the customer journey framework.
3. Cross-Departmental Collaboration:
Collaborate closely with multiple departments to align on customer needs, address identified gaps, and implement improvement actions. Foster a shared understanding of the customer experience across teams.
4. Strategic System Input:
Support the integration of the customer journey into internal systems to enable future use in customer surveys and experience tracking. This will help establish a data-driven foundation for understanding and enhancing customer satisfaction.
5. Go-to-Market Enablement:
Contribute to positioning the customer journey as a strategic asset that informs and supports the company’s go-to-market strategy.
Your Profile
6. Currently pursuing a degree in Business Administration, Marketing, Project Management, or a related field.
7. Strong organisational and time management skills.
8. Excellent communication and interpersonal skills.
9. Analytical mindset with the ability to derive insights from data.
10. Proficiency in Microsoft Office (Word, Excel, PowerPoint).
11. A proactive, collaborative, and customer-focused attitude.
Starting date
12. 01/10/2025
Duration
13. 6 months
Confidentiality
Due to business requirement, not all performed projects can be reflected in the internship report. This issue needs to be discussed with candidate/school in advance.