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Manager, NATO GovSat Service Delivery, Mons
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Client:
SES Latin America
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
9a161be43937
Job Views:
3
Posted:
28.04.2025
Expiry Date:
12.06.2025
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Job Description:
ROLE DESCRIPTION SUMMARY
NATO developed a new satellite services project, NATO SATCOM Services 6th Generation (NSS6G), to improve SATCOM capabilities, involving multiple national satellite systems. The NATO GovSat Service Delivery Manager will oversee the delivery of satellite services, act as the primary communication channel between users and the service provider, and coordinate with various teams and stakeholders. The role involves managing service delivery, ensuring user satisfaction, handling technical specifications, and participating in quality and environmental systems.
You will be responsible for:
* Managing delivery of NATO Satcom Service requirements
* Resolving user issues and ensuring satisfaction
* Liaising with engineering and solutions teams for system specifications and development
* Maximizing satellite service utilization and user satisfaction
* Reporting on satellite service performance
* Participating in quality and environmental improvements
* Managing day-to-day satellite service delivery to contracted standards
* Regular stakeholder engagement and capacity management
* Providing reports and ensuring compliance with operational frameworks
* Providing 24/7 on-call support on a rotational basis
* Ensuring QoS and availability meet expectations
* Promoting understanding of satellite services within customer groups
YOUR PROFILE
Must Have:
* Strong problem-solving and analytical skills
* Excellent communication skills
* High operational awareness and user focus
* Ability to work independently and in teams
* Self-motivated, detail-oriented, and adaptable
* Relevant Bachelor's degree or equivalent experience
* NATO Secret clearance
* Minimum 10 years relevant experience, including 2+ years in telecommunications
* Experience with satellite platforms, VSAT, and related systems
* Knowledge of satellite communications, RF, IT/IP networking, and infrastructure
Nice to Have:
* Additional language skills such as French or German
* Experience with governmental or institutional environments
WHAT’S IN IT FOR YOU
* Competitive benefits
* Wellness and employee assistance programs
* Inclusive and diverse workplace culture
GOOD TO KNOW
We value diversity and are committed to an inclusive workplace, supporting employees from all backgrounds and walks of life.
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