Job Description
As the Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.
You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.
Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.
While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.
Qualifications
* Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
* Proactive; you use your initiative to provide customers with a memorable shopping experience
* Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed
* You listen to and show interest in others’ ideas and opinions
* You’re honest and genuine in your approach
* You are interested in fashion and trends
* You are communicative, positive and open-minded
* You’re willing to learn and adapt
* You’re collaborative, inclusive and supportive of others
* You have good English and Dutch language skills.
Additional Information
This is a full-time/part-time position with a contract of 18 hours a week. Apply by sending in your CV in English as soon as possible, but no later than the 19.10.2025. Due to data policies, we only accept applications through the career page.
In addition to this, colleagues based at Antwerp also receive:
* A personal discount of 25% on all H&M Group brands,
* 13th month bonus
* Holiday pays
* HIP (retirement bonus) program.
* The possibility of taking meal vouchers
* 70% of public transport is covered
* Benefits at work
* Training